These are a selection of the comments that we receive on a weekly basis at Visioncall:
"The signage provided by Visioncall are excellent because they have been designed specifically for older people who generally have poor vision and concentration due to their dementia. The colours, letters type and front is specifically designed to meet the needs of older people. They look great on the wall and give clear directions and guidance for everyone"
"The service from Vision Call I believe is second to none! Each individual is treated uniquely, with person centred eye care being tailored to specific needs. The customer care and attention to detail, is of the highest standard from all with the company, which puts vision call at the forefront of eyecare.To me, it was the personal touch that made the difference, and the speed of efficiency. It is obvious that the company instills a value based approach ,wherby if staff are treated with dignity and respect, their passion filters to those who they provide a service for!"
"First class, a top quality service"
"The Visioncall staff are really good with our dementia patients"
"Thank you for your assistance"
"The staff are always kind and respectful"
"Thank you for your lovely service and attention"
"To all the Visioncall team - thank you for everything over the years"
"We were very impressed - your professional and friendly approach to our residents and staff put them at ease"
"We care for people with very challenging behaviour and our last eye care company did not cope with our residents very well. Visioncall have made all the difference. They managed a variety of trials and tribulations with understanding, compassion and a smile on their face and indeed managed to test the eyesight of everyone they should which is indeed a first!"
"I would like to say a big thank you to all the staff who treated residents at our home. You would go a long way to meet such professionalism. Each resident was shown respect and treated with outstanding kindness. We know it's your job but you gave just that little bit extra so, once again, thank you"
"Our residents have seen a massive benefit since getting their eyes testing using Visioncalls new high definition testing chart – they were able to get a much more accurate prescription and they tell me their eyesight is much better as a result. We also have a number of residents with dementia and have had problems getting their eyes tested using conventional methods but they seem much more comfortable getting tested with Visioncalls new testing chart as they can identify with the images shown on the screen. I can safely recommend Visioncalls new high definition testing chart to all other care home managers after seeing the change in our residents"
"I felt I had to write to you to thank you so much for the visit we had on Tuesday. I was very impressed with the professional way you treated my clients and gave the talk and DVD in the afternoon. All of my staff were very pleased with the way you passed on information, and answered questions following the interesting and informative DVD. One of my staff is undertaking the level 2 NVQ and found it very helpful"