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Patient Journey

A Patient’s Journey with Visioncall

Complete dedication to excellence in eye care for those with mobility difficulties is what drives everyone at Visioncall. At every stage of the journey, from first appointment to ongoing after-care, our first priority
is the health and well-being of the individual patient. We believe in providing excellent home care solutions for patients with eyesight problems. Visioncall’s success is built on an openness and communication among everyone involved: opticians, patients, carers and family.

All Visioncall employees carry identity badges and have undertaken full disclosure. We are accountable to the General Optical Council and adhere to the Council’s standards of clinical service and ethical care.

Home Care Solutions

As part of our home care solutions when we first arrive at the patient’s home or care home, before we do anything else, we take time to speak with the patient, carer, nurse, or a representative of their choosing. Together we identify any existing eyesight problems and build up as full an eye care history as we can. Personal histories usually touch on general health, any previous treatment, and the immediate environment, where décor and lighting can have an important influence on the patient’s sight.

We ascertain, for example, whether the patient has any existing eyesight problems, is registered blind, partially sighted, taking medication, has diabetes or a family background of glaucoma. We gather as much information as we can, as precisely as we can, before using or prescribing eye drops, for instance, which may interact adversely with other medication.

Our first priority is the health and well-being of the individual patient.


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