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Privacy Policy

 

VISIONCALL PRIVACY POLICY 

1.    INTRODUCTION 

At Visioncall, we value and respect the privacy of individuals. Looking after the personal data you share with us is hugely important to us – we want you to be confident that your data is safe and secure with us. We want you to know how we use and protect your personal data and safeguard your privacy rights. 

As a result, we have updated our Privacy Policy to align with applicable data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (EU) 2016/679) (the "GDPR") and any future laws that may replace the Data Protection Act 1998 and the GDPR. 

The Visioncall companies (“Visioncall”) comprises Visioncall Group Ltd, Visioncall Ltd and all its Caring Practices subsidiaries, Visioncall Labs Holdings Ltd and Visioncall Labs Ltd, Visioncall Properties Holdings Ltd and Visioncall Properties Ltd (together “Visioncall). For these purposes, Visioncall does not include Visioncall Ireland Ltd. 

In this Privacy Policy, you will find information on: 

Section 2 – What kind of personal data we collect 3

Section 3 – How we collect your personal data. 5

Section 4 – How we use your personal data. 6

Section 5 - Marketing.. 8

Section 6 – Who we share your personal data with. 9

Section 7 – How we safeguard your personal data. 10

Section 8 – How long we keep your personal data for. 10

Section 9 – How you can access, amend or take back the personal data that you have given to us   11

Section 10 – How we store and transfer your data internationally. 13

Section 11 - Cookies. 13

Section 12 – Our legal bases for processing your data. 14

Section 13 – Who is responsible for processing your personal data and contact information. 16

  

This Privacy Policy applies to your personal data whether:

·         You are in contact with us, in relation to or requesting a sight test and/or associated services, including, but not limited to, the dispensing and delivery of glasses and the managing and coordination of your eyecare needs (together, our “Eyecare Services”) (a “Patient”);

·         You are in contact with us, in relation to or requesting a sight test and/or associated services as a Patient’s designated representative(s), on behalf of someone else, whether as their personal representative or as a member of staff at a care home, or other residential home (a Representative”);

·         You supply services to Visioncall (a “Supplier”);

·         You visit our website (www.visioncall.co.uk) (the “Website”) and the associated sites – accessing VC24 or our Careers Website or shopping on Visioncall Signage (together the “Websites) while browsing the internet (a “Website User”);

·         You attend one of our training sessions or other event or any meeting organised by or in conjunction with Visioncall; or

·         You are someone whom we may contact about a candidate applying for a role within one of the Visioncall companies or whom they indicate is an emergency contact. 

This Policy also applies if you contact us or we contact you about our services. 

Some other parts of our business may need to collect and use personal data to provide you with their products and services for other purposes. 

Our websites may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and the Privacy Policy carefully before providing any personal data on a website as we do not accept any responsibility or liability for websites of other organisations. 

It is important to point out that we may amend this Privacy Policy from time to time. Please visit this page if you want to stay up to date, as we will post any changes here. 

2        WHAT KIND OF PERSONAL DATA WE COLLECT 

Visioncall collects personal data about you whenever you are in contact with us or use our services. Examples of what personal data we may collect during our contact with you are:

PATIENT DATA: Should you contact us regarding a sight test or in respect of any of our other services, including the dispensing of glasses, we may collect some or all of the information listed below either prior to delivering our Eyecare Services or during the course of delivering our Eyecare Services to you. This information may also be provided by your Representative and includes personal data collected from using our websites.

  •            your name, date of birth, gender, marital status
  •             your contact telephone numbers (including mobile)
  •              your email and postal address
  •   your NHS funding status
  •              credit card details or other billing information
  •              details of your representative, guardian or next of kin, including
  •       their name
  •              their contact telephone numbers (including mobile)
  •        their email and postal address
  •              your relevant health details including, but not limited to (a) current and past eye/hearing health/conditions, general health condition and spectacles, contact lens or hearing prescriptions; (b) current medication details; and (c) correspondence between optometrist and/or audiologist and your GP/ophthalmologist
  •           details of any prescription supplied to you by your healthcare professional or medical practitioner
  •           details of your interests and pass-times
  •           information that you provide by filling in forms on Visioncall’s website
  •           dates, times and frequency with which you access our services.
  •           details of your visit(s) to the website, and
  •           any other information voluntarily provided to us by you from time to time

REPRESENTATIVE DATA: Should you contact us, on behalf of a Patient, in respect of a sight test or in respect of any of our other services, including the dispensing of glasses, we may collect some or all of the information listed below either prior to delivering our Eyecare Services or during the course of delivering our Eyecare Services to you the Patient. This information may also be provided by your Representative and includes personal data collected from using our websites.

·         your name, your contact telephone numbers (including mobile)

·         your email and postal address

·         credit card details or other billing information

·         information that you provide by filling in forms on Visioncall’s website

·         dates, times and frequency with which you access our services.

·         details of your visit to the website and any transactions you carry out on the website, and

·         any other information voluntarily provided to us by you from time to time

SUPPLIER DATA: The personal data we collect from you will depend on the service you are providing to Visioncall. For the majority of our suppliers, we don't collect much data – we simply need to make sure that our relationship runs smoothly. We'll collect the details for our contacts within your organisation, such as names, telephone numbers and email addresses. We'll also collect bank details, so that we can pay you. We may also hold extra information that someone in your organisation has chosen to tell us.

Where you provide locum services to Visioncall, as well as the above information, we will collect the following information:

·         A copy of your driving licence and/or passport/identity card

·         Information about your nationality and entitlement to work in the UK from appropriate documents.

·         Your General Optical Council (GOC) number, where relevant to your role

·         Details of any criminal convictions

·         Additional information that you choose to provide

WEBSITE USERS: We collect a limited amount of data from our Website Users which we use to help us to improve your experience when using our website and to help us manage the services we provide. This includes information such as how you use our website, the frequency with which you access our website, your browser type, the location you view our website from (your Device’s Internet Protocol (“IP”) address), the language you choose to view it in and the times that our website is most popular. If you contact us via the website (including via any chat widget), we will collect any information that you provide to us, for example your name and contact details.

OTHER: We collect a limited amount of data from other people who are in contact with Visioncall. This is likely to be limited to your name and contact details.

At times we collect “Sensitive personal data”, defined under the GDPR as data relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetics, biometrics, health, sexual life and origin.

3        HOW WE COLLECT YOUR PERSONAL DATA

We collect personal data in three primary ways: personal data that you share with us; personal data that we receive from other sources; and personal data that we collect automatically.

Personal data that we receive directly from you: We will receive data directly from you in the following ways:

·         Where you contact us proactively, in person, by phone or email or via the websites;

·         Where we contact you, either by phone or email; and/or

·         Where we collect your personal data during the course of our work with you, including as a Supplier.

Personal data we receive from other sources: We will receive data from other sources in some or all of the following ways:

·           Where one of your Representative(s) provides information to us on your behalf, in person, by phone, by email or via the website; and/or

·           Where we speak to one of your Representatives in person, for example on the day of your sight test or follow up visit,

Personal data we collect via our websites: To the extent that you or a Representative access our website or read or click on an email from us, where appropriate and in accordance with any local laws and requirements, we may also collect your data automatically or through you providing it to us. This includes your IP address, the date and the times and frequency with which you access the website and the way you browse its content. We will also collect data from you when you contact us via the website, for example by using the email function.

We collect your data automatically via cookies, in line with cookie settings in your browser (please see section 11 on “Cookies”). We may use data from your use of our websites to enhance other aspects of our communications with or service to you.

4        HOW WE USE YOUR PERSONAL DATA

PATIENT AND REPRESENTATIVE DATA: Our primary purpose for using your personal data is to provide our Services to you. In this regard, we are a Data Controller for the purposes of the GDPR.

We generally use your data in the following ways:

·         To deliver our Eyecare Services;

·         Ensuring compliance with our own obligations under applicable law and regulations;

·         Marketing Activities (see further at section 5); and

·         In more unusual circumstances, to help us to establish, exercise or defend legal claims.

We may use your personal data for these purposes if we have a legal basis for doing so. If you would like to know more about what his means, please see section 12 (“The legal bases for us processing your personal data”). If you are not happy about this, in certain circumstances you have the right to object and can find out more about how and when to do this in section 9 (“How you can access, amend or take back the personal data that we hold about you”).

SUPPLIER DATA: The main reasons for using your personal data are to ensure that the contractual arrangements between us can properly be implemented so that the relationship can run smoothly, and to comply with legal requirements. We will only use your information:

·         To store (and update when necessary) your details on our database, so that we can contact you in relation to our agreements;

·         To offer services to you or to obtain support and services from you;

·         To perform certain legal obligations;

·         To help us to target appropriate marketing campaigns; and

·         In more unusual circumstances, to help us to establish, exercise or defend legal claims.

We may use your personal data for these purposes if we have a legal basis for doing so. If you want to know more about what this means, please see section 12. We will not, as a matter of course, seek your consent when sending marketing messages to a corporate postal or email address. If you are not happy about this, in certain circumstances you have the right to object and can find out more about how to do this in section 9 (“How you can access, amend or take back the personal data that we hold about you”).

PEOPLE WHOSE DATA WE RECEIVE FROM CANDIDATES AND STAFF, SUCH AS REFEREES AND EMERGENCY CONTACTS: We use referees’ personal data to help candidates who apply for roles in Visioncall. If we are able to verify their details and qualifications, we can make sure that they are well matched for a role in Visioncall. We use the personal details of a candidate’s or staff member's emergency contacts in the case of an accident or emergency affecting that candidate or member of staff.

We may use your personal data for these purposes if we deem this to be necessary for our legitimate interests. If you would like to find out more about what this means, you can do this in section 12 (“Legal bases for processing your personal data”). If you are not happy about this, you have the right to object and can find out more about how to do this in section 9 (“How you can access, amend or take back the personal data that we hold about you”).

WEBSITE USERS: We use your data to understand your needs and provide you with a better service, and for the following reasons:

·         Internal record keeping.

·         We may use the information to improve our products and services.

·         We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

·         From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Any information submitted via an enquiry form will not be used for the sending of marketing information unless consent for the sending and receiving of marketing materials has been given. If you wish to not receive marketing materials, please leave the box granting consent for marketing materials blank.

We may use your personal data for these purposes if we deem this to be necessary for our legitimate interests. If you would like to find out more about what this means, you can do this in section 12 (“Legal bases for processing your personal data”). If you are not happy about this, you have the right to object and can find out more about how to do this in section 9 (“How you can access, amend or take back the personal data that we hold about you”).

5        MARKETING

We may wish to use your personal data in order to let you know about, and invite you to participate in, our products and services offerings.

We may periodically send you information that we think you may find interesting. In particular, we may wish to use your data for the purposes listed below, where appropriate and in accordance with any local laws and requirements. Please note that this list is not exhaustive. To:

·         enable us to develop and market other Visioncall products and services;

·         inform you of recruitment opportunities within Visioncall;

·         send you details of reports, networking, continuing and education training (“CET”) events offered by or through Visioncall, and general information about the industry sector which we think might be of interest to you; and

We need your consent for some aspects of these activities which are not covered by our legitimate interests (in particular, the collection of data via cookies, and the delivery of direct marketing to you through digital channels) and, depending on the situation, we'll ask for this via an opt-in or soft-opt-in (which we explain further below).

Soft opt-in consent is a specific type of consent which applies where you have previously engaged with us (for example by previously using our Eyecare Services, or applying for a job at Visioncall), and we are marketing service offerings similar to those you have previously engaged with us on. Under ‘soft opt-in’ consent, we will take your consent as given unless or until you opt out. For other types of e-marketing, we are required to obtain your explicit consent.

All our marketing is based on what we think will serve you best, but we know we won’t always get it right for everyone. We will not, as a matter of course, seek your consent when sending marketing materials to a corporate email address. If you are not happy about this, you have the right to opt out of receiving marketing materials from us and can find out more about how to do so in section 9 (“How you can access, amend or take back the personal data that we hold about you”).

If you want to know more about how we obtain consent, please see section 12 (“Legal bases for processing your personal data”). If you are not happy about our approach to marketing, you have the right to withdraw your consent at any time and can find out more about how to do so in section 9 (“How you can access, amend or take back the personal data that we hold about you”).

6        WHO WE SHARE YOUR PERSONAL DATA WITH

Where appropriate and in accordance with local laws and requirements, we may share your personal data, in the following ways:

We may share your personal data with various parties, in various ways and for various reasons. The main ways in which your personal data will be shared are to enable:

·         Provision by Visioncall of its Eyecare Services to you, including the manufacturing and delivering of glasses to you

·         Communication with third parties, including for example, hospitals and GPs, regarding your ongoing healthcare

·         Claims for payment from the NHS

·         Discussions with your Representatives, where appropriate

·         Payment by you or your Representatives on your behalf, where required

·         Delivery to you of third party services where you choose.

Unless you specify otherwise, we may share your personal data with any of the Visioncall companies and associated third parties such as our service providers and organisations to whom we provide services. We will never sell your data for use by other organisations in their own marketing.

We may also share your personal data in the following circumstances:

·         For compliance with legal obligations: including where we submit claims to the NHS for payment in respect of our Eyecare Services. This also includes

·         With tax, audit, or other authorities, when we believe in good faith that the law or other regulation requires us to share this data (for example, because of a request by a tax authority or in connection with any anticipated litigation);

·         With third party service providers who perform functions on our behalf (including external consultants, business associates and professional advisers such as lawyers, auditors and accountants, technical support functions and IT consultants carrying out testing and development work on our business technology systems);

·         With third party outsourced IT and document storage providers where we have an appropriate processing agreement (or similar protections) in place;

·         With marketing technology platforms and suppliers;

·         With other service providers, business partners and third parties: We may use certain trusted third parties;

·         With Individuals and organisations who hold information related to your reference or application to work with us, such as current, past or prospective employers, educators and examining bodies and employment and recruitment agencies;

·         Visioncall companies: We may share your personal data with our Visioncall companies;

·         Business transfers: If Visioncall merges with or is acquired by another business or company in the future, (or is in meaningful discussions about such a possibility), or is involved in a sale of all or a part of the business, we may share your personal data with the (prospective) new owners of the business or company 

7        HOW WE SAFEGUARD YOUR PERSONAL DATA

We are committed to taking all reasonable and appropriate steps to protect the personal data that we hold from misuse, loss, or unauthorised access. We do this by having in place a range of appropriate technical and organisational measures. These include measures to deal with any suspected data breach.

If you suspect any misuse or loss of or unauthorised access to your personal information please let us know immediately. Details of how to contact us can be found in section 13 (“Who is responsible for processing your personal data and contact information”).

8        HOW LONG WE KEEP YOUR PERSONAL DATA FOR

We will not keep your personal data for longer is necessary for the purposes for which we have collected it unless we believe that the law or other regulation requires us to preserve it (for example because of the request by a tax authority, in connection with a legal requirement or in connection with any anticipated litigation).

When we are no longer permitted, or it is otherwise no longer necessary to retain your personal data, we will delete the personal data that we hold about you from our systems. While we endeavour to permanently erase your personal data once it reaches the end of its retention period, some of your personal data may still exist within our systems, for example as it has been disabled (put beyond use) meaning that, while it still exists in the electronic ether, our employees will not have any access to it or use it again.

9        HOW YOU CAN ACCESS, AMEND OR TAKE BACK THE PERSONAL DATA THAT YOU HAVE GIVEN TO US

One of the GDPR's main objectives is to protect and clarify the rights of EU citizens and individuals in the EU with regards to data privacy. This means that you retain various rights in respect of your data, even once you have given it to us. These are described in more detail below.

To get in touch about these rights, please contact us. We will seek to deal with your request without undue delay, and in any event within one month (subject to any extensions to which we are lawfully entitled). Please note that we may keep a record of your communications to help us resolve any issues which you raise.

Right to object: this right enables you to object to us processing your personal data in certain circumstances.

Right to withdraw consent: Where we have obtained your consent to process your personal data for certain activities (for example, for our marketing arrangements), you may withdraw this consent at any time and we will cease to carry out the particular activity that you previously consented to unless we consider that there is an alternative reason to justify our continued processing of your data for this purpose in which case we will inform you of this condition.

Subject Access Requests (SARs): You may ask us to confirm what information we hold about you at any time, and request us to modify, update or delete such information. We may ask you to verify your identity and for more information about your request. If we provide you with access to the information we hold about you, we will not charge you for this unless your request is "manifestly unfounded or excessive". If you request further copies of this information from us, we may charge you a reasonable administrative cost where legally permissible. Where we are legally permitted to do so, we may refuse your request. If we refuse your request we will always tell you the reasons for doing so.

Right to erasure: You have the right to request that we erase your personal data in certain circumstances. When complying with a valid request for the erasure of data we will take all reasonably practicable steps to delete the relevant data and, if desired, make it available to you. While we will endeavour to permanently erase or return your personal data upon request, some of your personal data may still exist within our systems, for example if it is waiting to be overwritten. For our purposes, this data has been put beyond use, meaning that, while it still exists in the electronic ether, our employees will not have any access to it or use it again. We may retain and use your personal data if we believe that the law or other regulation requires us to preserve it (for example, in accordance with our NHS contractual obligations or because of a request by a tax authority or in connection with any anticipated litigation).

Right to restrict processing: You have the right to request that we restrict our processing of your personal data in certain circumstances, for example, if you dispute the accuracy of the personal data that we are processing about you or you object to our processing of your personal data for our legitimate interests.

If we have shared your personal data with third parties, we will notify them about the restricted processing unless this is impossible or involves disproportionate effort. We will, of course, notify you before lifting any restriction on processing your personal data.

Right to rectification: You also have the right to request that we rectify any inaccurate or incomplete personal data that we hold about you. If we have shared this personal data with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. Where appropriate, we will also tell you which third parties we have disclosed the inaccurate or incomplete personal data to. Where we think that it is reasonable for us not to comply with your request, we will explain our reasons for this decision.

Right of data portability: If you wish, you have the right to transfer your personal data between data controllers. To allow you to do so, we will provide you with your data in a commonly used machine-readable format so that you can transfer the data. Alternatively, we may directly transfer the data for you. This right of data portability only applies to certain types of personal data.

Right to lodge a complaint with a supervisory authority: You also have the right to lodge a complaint with the relevant supervisory authority. Details of how to contact them can be found in section 13 (“Who is responsible for processing your personal data and contact information”).

Should you wish to exercise any of these rights, or withdraw your consent to the processing of your personal data (where consent is our legal basis for processing your personal data), details of how to contact us can be found in section 13 (“Who is responsible for processing your personal data and contact information”). Please note that we may keep a record of your communications to help us resolve any issues which you raise.

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold your data.

10      HOW WE STORE AND TRANSFER YOUR DATA INTERNATIONALLY

In order to provide you with the best service and to carry out the purposes described in this Privacy Policy, your data may be transferred:

·         to a cloud-based storage provider; and

·         to other third parties, as referred to here.

We want to make sure that your data is stored and transferred in a way which is secure. We will therefore only transfer data outside of the European Economic Area or EEA (i.e. the Member States of the European Union, together with Norway, Iceland and Liechtenstein) where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, for example:

·         by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission for the transfer of personal data by data controllers in the EEA to data controllers and processors in jurisdictions without adequate data protection laws; or

·         by signing up to the EU-U.S. Privacy Shield Framework for the transfer of personal data from entities in the EU to entities in the United States of America or any equivalent agreement in respect of other jurisdictions; or

·         transferring your data to a country where there has been a finding of adequacy by the European Commission in respect of that country's levels of data protection via its legislation; or

·         where it is necessary for the conclusion or performance of a contract between ourselves and a third party and the transfer is in your interests for the purposes of that contract (for example, if we need to transfer data outside the EEA in order to meet our obligations under that contract if you are a Client of ours); or

·         where you have consented to the data transfer. 

To ensure that your personal information receives an adequate level of protection, we have put in place appropriate procedures with the third parties we share your personal data with to ensure that your personal information is treated by those third parties in a way that is consistent with and which respects the law on data protection.

11      COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Email Newsletter: If you enter your email address on our website it will only be used for contact between ourselves and you and for the purpose of sending out occasional newsletters by e-mail to notify you of new products, services or information regarding Visioncall. You can unsubscribe from this newsletter at any time by clicking on the Unsubscribe link at the bottom of the e-mail.

Registration for Online Shop: Your name and address provided while registering for our online shop will only be used for the purpose of delivering your order. If you enter your email address in our Online Shop it will only be used for contact between ourselves and you and for the purpose of sending out occasional newsletters by e-mail to notify you of new products, services or information regarding Visioncall. You can unsubscribe from this newsletter at any time by clicking on the Unsubscribe link at the foot of the e-mail.

12      OUR LEGAL BASES FOR PROCESSING YOUR DATA

In all cases, Visioncall is processing your data as a data controller, therefore we need to ensure that there is a legal basis to justify our processing of your personal data. There are a number of different ways that we are lawfully able to process your personal data. We have set those out below.

We do not think that any of our data processing activities prejudice you in any way. However, you do have the right to object to us processing your personal data in certain circumstances. If you would like to know more about these circumstances and how to object to our processing activities, please see section 9 (“How can you access, amend or take back the personal data that we hold about you”).

Where processing your personal data is on the basis of public task

We can process certain personal data where it "is for the performance of a task carried out in the public interest or in the exercise of official authority"

We may process your personal data for the purposes of our public task to deliver our GOS Eyecare Services to you.

Where processing your personal data is on the basis of contract

We can process certain personal data where it "processing is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract."

There is a range of legal and regulatory requirements we need to comply with and some of these may affect the way we process personal data, or the length of time for which we are required to keep it.

Where processing your personal data is within our legitimate interests

We can process certain personal data where it "is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the interests or fundamental rights or freedoms which require protection of personal data."

We may process your personal data for the purposes of our legitimate interests to deliver recruitment opportunities and other services as referred to in this Privacy Policy.

Where you give us your consent to process your personal data

In certain circumstances, we are required to obtain your consent to the processing of your personal data in relation to certain activities. Depending on exactly what we are doing with your information, this consent will be opt-in consent or soft opt-in consent.

·         you have to give us your consent freely, without us putting you under any type of pressure;

·         you have to know what you are consenting to – so we'll make sure we give you enough information;

·         you should have control over which processing activities you consent to and which you don’t; and

·         you need to take positive and affirmative action in giving us your consent – we're likely to provide a tick box for you to check so that this requirement is met in a clear and unambiguous fashion.

We have already mentioned that, in some cases, we will be able to rely on soft opt-in consent. We are allowed to market products or services to you which are related to the services we provide as long as you do not actively opt-out from these communications.

You have the right to withdraw your consent to these activities. You can do so at any time, and details of how to do so can be found above at section 9 (“How can you access, amend or take back the personal data that we hold about you”).

Establishing, Exercising of Defending Legal Claims

Sometimes it may be necessary for us to process personal data in connection with exercising or defending legal claims where the processing "is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity".

This may arise for example where we need to take legal advice in relation to legal proceedings or are required by law to preserve or disclose certain information as part of the legal process.

Processing of Sensitive Personal Data

We may process sensitive personal data under the above legal bases, for a number of purposes, including, but not limited to, the provision health or social care, or to comply with security vetting and/or child protection legislation (Visioncall may need to process information regarding criminal convictions or alleged offences) or for the establishment, exercise or defence of legal claims. Such processing will only be undertaken when strictly necessary, in accordance with local laws and requirements and with absolute respect to individual confidentiality.

13      WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA AND CONTACT INFORMATION

If you would like further information about how we handle your personal data, if you have any concerns regarding this Privacy Policy or you with to exercise you legal rights, please contact our Data Protection Officer at DPO@visioncall.co.uk. Please outline your concerns to us and our Data Protection Office representative will be in touch to discuss the matter.

The company responsible for compliance with this Privacy Policy is Visioncall Ltd, 125 Cambuslang Road, Cambuslang Investment Park, G32 8NB

How to Contact your local advisory authority

Details of your local supervisory authority: The Information Commissioner's Office. You can contact them in the following ways:

·         Phone: 0303 123 1113

·         Email: casework@ico.org.uk

·         Live chat

·         Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 

 

© Copyright – Visioncall Ltd 05.2018

 

 
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