We believe that everyone has a fundamental right to sight and we promise to uphold that right to the highest professional standards before, during and after the provision of our service.

We promise to treat every patient as an individual and to respect them and their homes, delivering our services in an efficient, mannerly and caring way on every occasion.

We understand that we are in a position of trust, frequently with patients who are vulnerable mentally and physically, and we promise to respect that trust at all times.

We promise to use only the most appropriate methods and equipment, and to explain in easily understood terms what procedures are being followed and why.

We promise to keep patients and appropriate carers informed of procedures, results and ongoing service using easily understood terms. A full and detailed record of every examination, procedure and result will be kept and made readily available.

Our staff and management members are selected for not only their professional qualifications, clinical expertise and technical abilities, but also their enthusiasm, skills in communicating with others and ability to bring peace of mind, comfort and an improved quality of life to our patients. We promise to respect all members of our staff at every stage in their careers with us, in their working conditions and with every regard to their health and safety.

We are one team. And we promise to work that way.

For any customer service questions please contact our Customer Care Manager, Louise Lennox:

E-mail: llennox@visioncall.co.uk
Telephone: 0141 646 0684