Delivering Person-Centred Eye Care

Delivering person-centred eye care relies on learning more about a person.

However, it’s how we use that information that makes the difference to help people see better and live better.

Delivering person-centred care requires empathy, patience and the appropriate tools to tailor the care.

How does Visioncall deliver person-centred eye care?

Visioncall optometrists personalise their approach and eye care recommendation to meet each individual’s needs.

Communication skills

Our optometrists undergo dementia-friendly training to help them engage with both verbal and non-communicative individuals.

This helps to ensure that everyone can have a sight test and eye health check.

Some people find it difficult to express themselves or to communicate, and that’s okay.

Our optometrists are able to offer an objective sight test, unlike the subjective sight test (with a letter chart) that most of us have.

While both methods allow us to get an accurate prescription, objecting testing doesn’t need a verbal response.

Ultimately, the soft skills of our optometrists enable us to meet the individual needs of everyone we help.

We use our eye care planning tools (Lifestyle Questionnaire, Lifestyle Passport and Eyewear Reminder) to help gather and clearly display a person’s visual needs.

Lifestyle Questionnaire

The Lifestyle Questionnaire helps our optometrists to identify which activities a person enjoys.

The information we learn will help to inform their eye care recommendation.

A one-on-one conversation between our optician and an individual lets us know their routine, hobbies and assess any daily needs.

This ensures that any eye care recommendation is appropriate and necessary to help them to see better and live better.

Simply put, our Lifestyle Questionnaire is essential in delivering person-centred eye care as it gathers relevant information to inform care.

Lifestyle Passport

Information from the Lifestyle Questionnaire generates a succinct summary of an individual’s eye care needs, known as a Lifestyle Passport.

Our Lifestyle Passport offers care providers with an overview of a person’s level of vision with and without their glasses.

It also shows any eye conditions that they may have and provides information on the reverse.

As eye care should be part of a person’s daily routine to help them to see better and live better, our Lifestyle Passport is the perfect addition to their care plan!

Eyewear Reminder

The Eyewear Reminder displays a person’s correct glasses and the activities to wear them for.

It’s most beneficial when on display in a visible living area to ensure correct glasses are worn.

Glasses are only useful when worn appropriately and wearing the correct glasses is vital to help an individual to see better and live better.

Enhanced sight can encourage participation in activities that they may otherwise avoid for fear of falls.

Working with our partners to deliver person-centred care

Visioncall works with care partners to raise awareness of eye care and eye conditions through our partnership benefits.

Our care planning tools are most effective when they’re actively used on a daily basis.

So, we also guide our partners on how to make the most of them.

The information can help care providers adapt caregiving to fulfil a person’s eye care needs.

We do this because we know that when a person can see better, they can live better too.

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