Visioncall COVID-19 statement

In light of the recent spread of COVID-19 (Coronavirus) cases throughout the global community, we would like to inform our partners of our COVID-19 statement.

We believe in a caring society; it’s one of our core values and has never been more important to us than during these challenging times.

Protecting our patients, some of whom are the most vulnerable adults in society, is our priority.

Following government and professional recommendations, we’ve already suspended all routine sight tests to our patients in the community.

We believe this is the right decision to protect our patients.

If we were due to visit your home, our team will contact you to postpone our visit.

Maintaining and preserving sight is still vital during this time, and we want to assure our care home partners that we are here for you throughout this period to provide critical and essential eye care services.

Our clinical teams will still be available through our triage service, offering emergency visits if appropriate.

We will also continue to provide you and your residents with a repair and replacement service throughout this period.

If you require emergency or urgent assistance, please continue to contact our customer service teams for help and advice through VC24, telephone and email.

Thank you again for your valued partnership and understanding.

You can continue to rely on our critical eye care services to help your residents see better and live better throughout this challenging time.

Please note, we will keep our COVID-19 statement up to date

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