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As part of our dedication to person-centred eye care, we have always focused on doing what is right for the individual.

Whether it is taking extra time to get to know more about them during a sight test or making the suitable recommendation based on individual needs, we remain committed to helping others to see better and live better. 

The COVID-19 pandemic has changed virtually every aspect of daily life, and it is more important than ever for our patients to maintain a safe living environment. 

Our patients are some of the most vulnerable people in our society. 

As such, we have a duty to both them and our caring partners to provide a safe home visiting eye care service. 

With this in mind, we have placed even more focus on patient safety; it is at the heart of everything we do, and we have taken additional steps to ensure we can see individuals safely. 

What we have introduced

To start, we have implemented our new Infection Control and Prevention policy. This policy outlines how we will provide our service safely and to protect the people we assist from transmitting COVID-19. 

We have also provided mandatory staff training on our Infection Control and Prevention policy. 

Our training gives our team detailed and specific instruction on what is required of them when visiting our caring partners. 

One of the most significant changes we have made to our service is introducing the use of full PPE when seeing individuals. 

When our clinical teams visit you, they will come equipped with a full supply of PPE to ensure that we can assess individuals safely. 

Our PPE includes gloves, face shield, aprons and hand sanitizer. We also sanitize our equipment before each use to protect our patients. 

Providing an essential service

We cannot lose focus on our eye health and sight levels despite the challenges posed by the COVID-19 pandemic. 

Our swift action has allowed us to continue to provide an essential service safely, and we will continue to adapt to help our patients see better and live better. 

Visioncall continues to follow government and regulatory guidance across the UK. 

Are you looking for a sight test in your own home? Visioncall Home Clinic can provide free NHS sight tests at home – check service availability in your area today.