Find a care planning solution

Are you looking for an eye care planning solution for your home?

A care plan is an essential element within a care setting to help care providers deliver person-centred care.

That’s why Visioncall actively helps facilitate eye care in our partners’ care plans.

Visioncall’s Lifestyle Passport

We aim to deliver person-centred eye care and make eye care part of daily routine, which led us to create the Lifestyle Passport.

The Lifestyle Passport is a bespoke eye care recommendation which highlights a person’s eye care needs at a glance.

It helps care providers know whether a person requires glasses or not and which, if any, eye health conditions they have.

The Lifestyle passport is also useful as sometimes it can be difficult to take in the results of your sight test, which is why we document the outcome of every sight test.

That’s why our Lifestyle Passport is the perfect addition to your care plans!

We take time to learn more about a person

We use our Lifestyle Questionnaire to learn more about a person, including their hobbies and daily routine.

This information then informs the Lifestyle Passport, which helps to make sure that their recommendation is appropriate and necessary.

The correct prescription and eye care advice can help a person to see better and live better.

If a person needs glasses but doesn’t wear them, it can cause feelings of isolation and depression.

So, when a person is able to engage with the world around them, they’ll be living a richer and happier life.

Do you have an eye care planning solution for your residents?

Visioncall’s Lifestyle Passport can demonstrate that your preferred eye care provider delivers a person-centred service.

Better yet, we can help make sure that your residents’ eye care recommendations are appropriate and necessary.

If our Lifestyle Passport can help enhance your care plans, contact your local Visioncall practice today!

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

information, answering questions, thoughts

Visioncall: Frequently Asked Questions (FAQs)

If you have a question about Visioncall, here are some of our frequently asked questions.

What does Visioncall do?

Visioncall are a UK-wide qualified mobile optician helping people to see better and live better.

We deliver person-centred eye care to those who are unable to attend the high street unaccompanied.

Our care partners are largely residential.

Am I eligible for a free NHS sight test?

You can check your entitlement for NHS optical services here.

Your eligibility for a free NHS sight test varies across England, Scotland and Wales.

How do you perform a sight test?

Visioncall’s home sight test is the same as a high street optician, except we test in the comfort of your own home.

During the sight test, we check your prescription and eye health using mobile equipment.

Our optometrists are able to offer a suitable test to everyone we help, regardless of communicative ability.

Visioncall makes use of subjective and objective testing methods to help make sure everyone receives an accurate and appropriate prescription.

You can find out more about what to expect during a Visioncall sight test here.

Can you test the eyes of someone living with dementia?

Visioncall’s optometrists undergo dementia sensitivity training to ensure we can communicate and engage with every person we help.

Being able to communicate appropriately helps to ease anxiety and enable them to have a sight test.

Is it important to test the sight of someone living with dementia?

As sight is a key sense, it’s vital for everyone to have a regular sight test, whether you’re living with dementia or otherwise.

Better sight helps us to interpret the world around us and safely navigate our surroundings.

This is especially important for someone living with dementia, who may experience disorientation as the condition damages the part of the brain the controls memory recall.

Can I choose my frames with Visioncall?

Visioncall offers a wide range of frames following your sight test.

You can view our range of frames here.

As we learn more about you with our eye care planning tools, our dispensers can also help you choose a frame during our visit.

If you currently have a pair of our glasses, you can identify your glasses and their purpose with Visioncall’s engraving or our Eyewear Reminder.

How can I book Visioncall sight test?

To request a sight test, please contact your local Visioncall practice.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

diabetic retinopathy

As part of our ‘in focus’ series, we’re going to explore another common eye condition, diabetic retinopathy.

Our ‘in focus’ series includes age-related macular degenerationglaucoma and cataract.

Did you know that diabetic retinopathy can affect anyone who has type 1 or 2 diabetes?

What is diabetic retinopathy?

Diabetic retinopathy is a complication of diabetes that affects the eye.

It can affect anyone who has diabetes, whether they’re being treated with insulin, tablets or diet only. It’s the most common form of diabetic eye disease.

The condition occurs when blood pressure and blood sugar levels are always high.

This can cause a blockage, leakage or haphazardous growth of small blood vessels in the retina.

Damage to these blood vessels can affect how your retina receives what you see.

How does the condition affect vision?

The damage to the blood vessels in the retina can cause black spots or gaps in your vision.

As the condition progresses, it can become difficult to carry out daily activities and it may even reduce a person’s independence.

However, it’s possible to maintain your vision with good eye care and

If diabetic retinopathy is left untreated it can cause permanent damage to your vision.

Unfortunately, diabetic retinopathy is one of the most common causes of sight loss as there aren’t any obvious symptoms until the condition advances.

Reduce your risk of diabetic retinopathy

You can help reduce your risk of developing diabetic retinopathy whether or not you have diabetes.

We advise making a few lifestyle changes as well as caring for your eyes between your regular sight tests (or diabetic screening).

By taking care of your general health, you can help to control your diabetes or reduce your risk of developing it.

It’s as simple as having a healthy, balanced diet rich in vitamins and minerals, regular exercise and maintaining a healthy weight.

You can also further benefit your health by keeping your blood sugar, blood pressure and cholesterol levels under control.

These lifestyle changes can be beneficial for everyone.

Naturally, by reducing the risk of diabetes, it also decreases the risk of developing diabetic retinopathy.

Diagnosing the condition

If you have diabetes, it’s crucial to attend your diabetic screening as the earlier the condition it caught, the more effective the treatment.

However, it’s important to also continue attending your regular sight test to monitor your eye health and prescription.

If you’re concerned about your vision, make an appointment with your local optician.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

age-related macular degeneration, visual distortion, blurry vision

To continue our ‘in focus’ series we turn our attention to age-related macular degeneration.

Our ‘in focus’ series includes glaucoma and cataract.

Did you know that age-related macular degeneration doesn’t affect your peripheral vision?

What is age-related macular degeneration?

Age-related macular degeneration (AMD) is an eye condition that affects part of the retina called the macula.

While there are different forms of macular conditions, age-related macular degeneration is the most common.

How does AMD affect vision?

Age-related macular degeneration impairs your central vision so you may notice the symptoms when looking straight ahead.

The condition can cause visual distortions, dark spots, gaps or blurry vision.

It’s also common for straight lines to appear wavey – you can use the Amsler Grid to check this.

As the condition progresses it can become difficult to see clearly.

You might notice words missing as you read, straight lines or doorways looking bent or objects in front of you changing shape or colour.

The visual disruptions can make it a struggle to complete daily tasks like eating, watching TV and driving.

The good news is that because AMD only affects central vision, it’s unlikely that you’ll lose all of your sight as peripheral vision usually remains.

Although you can’t recover any sight loss, daily eye care can help to prevent falls and maintain independence within the home.

Signage can also be beneficial to help a person safely navigate their surroundings.

What are the two types of the condition?

Wet and dry are the two types of age-related macular degeneration.

Both of these names reflect what an optometrist can see inside your eye when examining it.

It’s not because your eyes are watery or dry!

Dry AMD develops slowly and gradually affects your vision, whereas wet AMD develops quickly and can damage your vision within a short period.

Neither types of the condition cause pain or alter the appearance of your eye.

That’s why a sight test is important to help diagnose the condition as you may not always notice the symptoms.

Diagnosing age-related macular degeneration

Until recently, most people with AMD were unaware they had it until their sight was affected.

Nowadays, optometrists can use sophisticated eye scanning machines to help diagnose early AMD.

Diagnosing AMD early is important as treatment’s only effective before the condition causes sight loss.

It’s important to remember that your genes may increase your risk of AMD.

That’s why it’s vital to attend your regular sight test to help preserve your vision.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

cataracts, cloudy vision, unclear vision

We’re answering that all-important question “what is a cataract?” as part of our ‘in focus’ series.

Our ‘in focus’ series covers glaucoma and age-related macular degeneration.

Did you know that an estimated 30% of people aged 65+ have a visually impairing cataract in one or both eyes?

What is a cataract?

A cataract is an eye condition where the lens in our eyes becomes cloudy and affects how light enters the eye.

This condition forms inside the eye, rather than over it. It’s a common misconception that a cataract forms over or outside the eye.

A cataract can develop in either one or both of your eyes as part of the natural ageing of the eye.

As cataracts develop gradually, it means that any changes to your vision may not always be noticeable.

That’s why it’s important to attend your regular sight test to help diagnose or monitor the condition.

How can cataracts affect vision?

Cataracts can affect your vision and cause sight loss as the condition progresses.

As the condition causes cloudy, blurry or even misty vision, it can be difficult to see detail in the world around us.

It may become harder to carry out daily activities such as driving or even recognising faces.

The condition may also cause fading of colours, difficulty seeing in dim lit conditions and finding bright lights dazzling.

However, in a lot of cases vision can benefit from simply prescribing and wearing the correct glasses.

If you currently wear glasses, it may often seem like your glasses are dirty even when they’re clean.

Can the eye condition be treated?

If your cataract is severe and restricts your daily life, your optician may refer you for cataract surgery to treat the condition.

There’s no need to worry because the operation is a quick and routine procedure.

In fact, the surgery is usually offered as an outpatient appointment.

After surgeons remove the cloudy lens, they will insert a plastic or silicone lens.

The artificial lens is designed to not need replacing for the rest of your life.

Of course, with any surgery there are risks. However, cataract surgery is one of the most common operations in the UK and is highly successful.

Whether you wear glasses to ease your symptoms or need surgery, it’s possible to see better and live better with cataracts.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

Eyesight, vision, eye care

Falls prevention through eye care is more important than we think.

Our vision naturally deteriorates as we age and with decreased vision or sight loss comes an increase in the risk of falls.

Dementia and cognitive impairment can also lead to an increase in the risk of falls.

How can eye care help to prevent falls?

Falls prevention is possible through enhancing or maintaining vision with the help of eye care.

Eye care can help to maintain vision and help enable a person to safely navigate the world around them.

Our daily eye care guide highlights proactive steps to help maintain or improve vision.

Better vision can help a person to see obstructions, steps or anything else that may increase their risk of falling.

An important part of eye care includes having a regular sight test and as a result, having a correct prescription.

However, the benefit of a correct prescription is only felt when wearing the correct and most up-to-date pair of glasses.

In fact, wearing glasses with an older prescription can actually increase a person’s risk of falls, rather than prevent falls.

Wearing the wrong pair of glasses is also dangerous to a person’s safety, which is why we engrave every pair of glasses we produce.

If a person can identify their correct glasses, they’re able to wear the correct prescription to enhance their sight and help prevent falls.

How can a fall affect someone?

Falls can be dangerous or even life-threatening, which is why it’s important to reduce the risk of falls.

Moreover, a fall or the fear of falling can seriously damage a person’s confidence, self-esteem and even their independence.

This may discourage the individual from being mobile or participating in the world around them.

Lack of engagement and movement can result in depression, isolation, bed sores and sore joints.

These situations are often avoidable through proactively using eye care to reduce a person’s risk of falls.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

Visioncall's Empathetic Optometrist

Visioncall’s empathetic optometrists help those most in need of care to see better and live better.

Our optometrists use their soft skills and take the time to make sure we deliver person-centred care.

All of our optometrists receive training to help them engage with verbal and non-verbal individuals.

Visioncall’s understanding team

Our office team and dispensers work tirelessly with our optometrists to deliver our eye care solution.

We do this because sight loss and eye conditions don’t discriminate and neither do we.

It’s vital that everyone has a regular sight test to spot changes in prescription and identify or monitor any eye conditions.

Being able to understand a person helps to put them at ease, enabling them to undergo the essential sight test that they need.

We understand that most of the people we help are unable to pop down to the high street to visit the optician.

This is why we take the optician to them!

We take the time to understand

Visioncall’s empathetic optometrists and dispensers take the time to understand a person’s needs and preferences.

We use our eye care planning tools to help us achieve this.

A one-on-one engagement can help to ease an individual during their sight test as well as when browsing our frame range.

These conversations are key to informing a necessary and appropriate eye care recommendation for each person we help.

Our eye care recommendation is relevant as it helps a person know what tasks they should wear their glasses for.

A suitable sight test

Our optometrists often make use a subjective sight test (the one with a letter chart).

You’ll probably be familiar with it since this is the testing method we’re most likely to have.

However, if a person can’t respond to subjective testing due to agitation or communication difficulties, our optometrists understand.

Our experienced optometrists determine how suitable the letter chart is for each person.

Some people are able to better respond to a number or picture chart than a letter chart.

Visioncall were able to develop a high-resolution and universal picture chart using Kay’s picture cards to enable sight tests for more people.

However, an optometrist should also be able to offer a sight test for non-communicative individuals.

Visioncall’s optometrists can carry out an objective sight test if subjective testing isn’t suitable for a person.

Since objecting testing doesn’t require a verbal response, it’s ideal for anyone who finds it difficult to communicate.

This helps to ensure that everyone can undergo a sight test to receive an accurate prescription and an eye health check.

To find out more about our dedicated people, click here.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

Delivering Person-Centred Eye Care

Learning more about a person is key in delivering person-centred eye care.

However, it’s how we use this information that makes the difference to help people see better and live better.

Delivering person-centred care requires empathy, patience and the appropriate tools to tailor the care.

How does Visioncall deliver person-centred eye care?

Visioncall optometrists personalise their approach and eye care recommendation to meet each individual’s needs.

Communication skills

Our optometrists undergo dementia-friendly training to help them engage with both verbal and non-communicative individuals.

This helps to ensure that everyone can have a sight test and eye health check. You can learn more about what happens during a Visioncall sight test here.

Person-centred care focusses on understanding the needs of everyone and so do our optometrists.

Our eye care planning tools (Lifestyle Questionnaire, Lifestyle Passport and Eyewear Reminder) help gather and clearly display a person’s visual needs.

Lifestyle Questionnaire

The Lifestyle Questionnaire helps our optometrists to identify which activities a person enjoys.

The information we learn will help to inform their eye care recommendation.

A one-on-one conversation between our optician and an individual lets us know their routine, hobbies and assess any daily needs.

This ensures that any eye care recommendation is appropriate and necessary to help them to see better and live better.

Simply put, our Lifestyle Questionnaire is essential in delivering person-centred eye care as it gathers relevant information to inform care.

Lifestyle Passport

Information from the Lifestyle Questionnaire generates a succinct summary of an individual’s eye care needs, known as a Lifestyle Passport.

Our Lifestyle Passport offers care providers with an overview of a person’s level of vision with and without their glasses.

It also shows any eye conditions that they may have and provides information on the reverse.

As eye care should be part of a person’s daily routine to help them to see better and live better, our Lifestyle Passport is the perfect addition to their care plan!

Eyewear Reminder

The Eyewear Reminder displays a person’s correct glasses and the activities to wear them for.

It’s most beneficial when on display in a visible living area to ensure correct glasses are worn.

Glasses are only useful when worn appropriately and wearing the correct glasses is vital to help an individual to see better and live better.

Enhanced sight can encourage participation in activities that they may otherwise avoid for fear of falls.

Working with our partners to deliver person-centred care

Visioncall works with care partners to raise awareness of eye care and eye conditions through our partnership benefits.

Our care planning tools are most effective when they’re actively used on a daily basis.

So, we also guide our partners on how to make the most of them.

The information can help care providers adapt caregiving to fulfil a person’s eye care needs.

We do this because we know that when a person can see better, they can live better too.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

It's All In Your Family History

Eye conditions become more common as we age and it’s all in your family history!

Your family history of  eye health helps you know what to keep an eye out for.

For example, ethnicity is an important part of your family history as it affects your risk of certain eye conditions.

People of Asian or Afro-Caribbean descent are more likely to develop a common eye condition than other groups of our society.

So, it’s worth paying attention to your family’s eye health so you know what to look out for!

It’s also important to attend your regular sight test to increase the chance of early detection of an eye condition.

Usually, the earlier an eye condition is diagnosed, the easier it is to successfully treat or reduce further deterioration.

Who does my family history include?

When your optician asks about your family history of eye health, remember to mention your parents, grandparents, aunties and uncles.

Inheriting our parents’ eyes

Eye colour isn’t the only thing that we inherit from our parents!

We can also inherit a number of eye conditions such as glaucoma, cataract and astigmatism.

Knowing your family history is especially important if you’re a parent and your child is having a sight test. Please provide as much information as possible to your child’s optometrist.

Your family history tells an optician which common eye conditions you’re more likely to develop.

A regular sight test monitors symptoms and progression of any eye conditions.

Your optician will tell you when your next sight test is due. This is determined by your risk factors, including your family history.

It’s important to follow your optician’s advice as well as looking after your eyes on a daily basis.

Common eye conditions and ethnicity

People of Asian or Afro-Caribbean origin are more likely to develop a common eye condition than people of different origins.

Age-related macular degeneration (AMD)

The Afro-Caribbean population have a greater risk of AMD under the age of 60 compared with the Caucasian population.

On the other hand, those of Caucasian origin are more likely to develop AMD over the age of 60 compared with those of Afro-Caribbean origin.

Cataract

Those from an Asian background are more likely to develop cataract compared with those from an Afro-Caribbean or Caucasian background.

Glaucoma

People of Afro-Caribbean heritage are 4 to 8 times more likely to develop glaucoma than those of Caucasian heritage.

Diabetic retinopathy

People of Asian and Afro-Caribbean origin have a greater risk of diabetic retinopathy compared with people of Caucasian origin.

However, those of Asian heritage are 3 times more likely to develop diabetic retinopathy than those of Caucasian heritage.

Refractive error

While a refractive error isn’t an eye condition, it is a common eye disorder.

It occurs when the shape of the eye can’t focus light rays correctly.

People of Caucasian origin are more likely to develop a refractive error than people of Afro-Caribbean origin.

The importance of daily eye care

Looking after your eyes between visits to your optician is crucial.

Daily eye care can help to keep your eyes otherwise healthy, especially if your family history means you have a greater risk of an eye condition.

While healthy eyes may not prevent an eye condition, they may help to delay the onset or progression of an eye condition.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

Daily Eye Care Guide

Daily eye care is essential to try to maintain our eyesight and eye health so we can see better and live better for longer.

What is eye care?

When we think about eye care, we tend to associate it with just a sight test.

However, eye care doesn’t start or end with a sight test.

Eye care involves a number of proactive daily behaviours – in addition to having a regular sight test.

Daily eye care advice

The following daily eye care steps can help you care for your eyes between visits to your optician:

Wear the correct glasses

If you need glasses, remember to wear your correct and most current pair of glasses for the tasks they’re required for.

Wearing the correct glasses can help to prevent eye strain, headaches and vision from deteriorating.

If you’re not sure when you need to wear your glasses, speak to your optician.

Wear sunglasses

Protect your eyes from UV light by wearing close-fit wraparound sunglasses to minimise the sunlight reaching your eyes.

This will help to reduce your long-term risk of developing a cataract as a result of overexposure to UV rays.

A balanced diet

Eating a diet rich in omega-3 fatty acids, zinc and vitamins C and E can help to support your eye from age-related vision problems like macular degeneration.

Foods that naturally contain these supplements include leafy greens, oily fish, eggs, beans, nuts and citrus fruits.

Reducing the frequency or avoiding harmful habits and junk food can improve your overall health and keep your eyes healthy.

Stop smoking

Smoking damages tissue in the eye through an increase in the number of free radicals which speed up ageing.

In addition, smoking also affects the body’s absorption of necessary minerals and vitamins.

The accelerated ageing and lack of vitamins mean that smoking can double the risk of sight loss, as well as increasing the risk of age-related eye conditions, particularly macular-degeneration and cataract.

For advice and support on quitting smoking, visit the NHS website here.

Regular sight test

While a regular sight test is an essential part of eye care, it’s important to remember that a sight test is not the only step to take to maintain eyesight and eye health.

It’s vital that you attend your regular sight test to monitor your prescription and eye health.

A regular sight test is every two years unless your optician advises otherwise.

Remember to use our eye care advice between your regular sight test!

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.