We believe in a caring society; it’s one of our core values and has never been more important to us than during these challenging times.
Following government and professional recommendations, we can provide home visits for essential and emergency eye care only across the UK.
Protecting our patients, some of whom are the most vulnerable adults in society, is our priority.
We have implemented a strict Infection Control and Prevention Policy to ensure patient safety.
Click here for an insight into what a Visioncall appointment looks like now, from start to finish, with these infection control measures in place.
Our clinical teams have undertaken training on our policy and are now equipped with full PPE to visit your home.
We believe this is the right decision to protect our patients.
If you believe a resident is in need of essential or emergency eye care and would like to arrange a visit to your home, please contact our team today.
The COVID-19 pandemic presents an ever-changing landscape, and we will continue to update our services based on the latest government advice.
Where home visits are not permitted, our clinical teams will always be available through our telephone triage service, offering emergency visits if appropriate.
Alternatively, you can visit our emergency eye care triage page for assistance online.
We will also continue to provide you and your residents with a repair and replacement service throughout this period.
Maintaining and preserving sight is still vital during this time, and we want to assure our care home partners that we are here for you throughout this period to provide critical and essential eye care services.
If you require assistance, please continue to contact our customer service teams for help and advice through VC24, telephone and email.
Thank you again for your valued partnership and understanding.
You can continue to rely on our critical eye care services to help your residents see better and live better throughout this challenging time.