Tag Archives: advice

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The pandemic has changed virtually every aspect of our daily lives and here at Visioncall our patients are some of the most vulnerable people in our society. 

Being able to hug our loved ones again has been such a joyous occasion. But it is essential that we still work together to protect those around us. Good eyesight and good eye health remain essential for our patients, and we are committed to implementing whatever means necessary to deliver an exceptional and safe service.

As lockdown restrictions continue to ease throughout the country, we will be putting all necessary measures in place to protect those individuals who are still at risk from the ongoing impact of Covid-19.



New Infection Control and Prevention policy.

As the pandemic hit, we introduced a host of new measures to support our teams in protecting those at risk. To start, we implemented our new Infection Control and Prevention policy outlining how we will continue to provide our service safely and how we can best avoid the spread of COVID-19.

One of the most significant changes we have made to our service is introducing full PPE when seeing individuals. Our PPE includes gloves, face shields, aprons and hand sanitiser. We also sanitise our equipment before each use to protect our patients. When our clinical team are out they will come equipped with a total supply of PPE, assessing individuals safely.

The way we manage patient safety and infection control must still include additional steps to ensure the health and well-being of our patients. As we continue to navigate the new normal, Visioncall will follow government guidelines implementing any measures necessary to protect our patients. 

At Visioncall, we believe in better overall eye health to help our patients see better and live better. If you are a care home manager and are worried about your residents’ eye health, don’t hesitate to get in touch with our team to arrange a visit from one of our optometrists. 

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on FacebookLinkedIn, and Twitter.

Healthy eye blog

By the time we have reached the age of 65, our eyes have seen a lot from reading many books to watching hours worth of our favourite TV shows and taking in the sights of the world’s most incredible of places.

As you can imagine, our eyesight will change as we age and caring for our eyes should be a priority throughout our lives to help us enjoy the things we love to see for longer.

For example; Regular eye test’s! 

Did you know that regular eye tests are not just about checking whether your current glasses are up to date? Attending regular appointments plays a vital role in protecting the health of our eyes.

An eye test can help detect problems and eye diseases, such as cataracts or glaucoma. Not only that, it can help with identifying general health problems, including the likes of diabetes and high blood pressure.

Here at Visioncall, we take the topic of eye health very seriously. So here are a few tips to help you keep a healthy eye on your vision!

(1) Remember and keep those regular tests up to date for yourself and anyone in your care.

(2) Summertime means sunglasses! Protect your eyes from the sun while you soak in some vitamin D.

(3) A healthy diet goes a long way, not just for that regular balanced life, but fruit and vegetables, with the proper nutrients, are essential for the health of our eyes.

(4) A change in habits can also go a long way, like quitting smoking, as smoking is harmful to the eyes. Smoking can increase the risk of age-related macular degeneration, glaucoma and cataracts. There are many positive reasons to give up smoking, and protecting your eye’s is just one.

If you are a care home manager and are worried about your residents’ eye health, don’t hesitate to get in touch with our team to arrange a visit from one of our optometrists.


For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

Thanking Carers

At Visioncall we want to say thank you to the thousands of care staff who are working tirelessly around the clock to provide essential care for the most vulnerable in our society. 

We want to show our appreciation for everyone who works so hard to keep our loved ones safe during these uncertain times.

These past few weeks have been incredibly transformative to everyone’s lives, and with considerable impact to the care industry.

As one of the UK’s leading providers of domiciliary eye care, working closely with care home partners, we understand how testing this period has been. 

Our teams across the UK are still working with care providers to assist with essential eye care services. 

Supporting you with eye care matters

Our clinical teams to remain on hand to support our care home partners with advice and guidance on eye care matters at home

While we have stopped routine visits, We understand that social distancing measures must be respected during this time to protect our patients, their carers and our staff. 

The effort we are seeing from all NHS and care staff working with those who need the most support is truly inspiring during this challenging time.

It serves as a reminder of one of our core company values – we believe the right people can make a huge difference.

So from everyone here at Visioncall, thank you. 

Thank you for making a real difference in people’s lives when it’s needed most. 

We look forward to seeing our patients safely. 

Until then, support our NHS and carers – stay home, save lives.

How To Adjust Your Glasses

Adjusting your glasses

Wearing the correct glasses can help improve vision and encourage activity.

So here are a few tips to help you adjust and care for glasses!

When to adjust nose pads

Nose pads should be flat against the nose.

Glasses should not slip down the face when nodding.

Please note, if nose pads dig into the nose, you should follow steps for if glasses are sitting too high.

We have step-by-step instructions and a visual guide below to help you safely adjust nose pads.

If glasses are sitting too low

If glasses are sitting too low, you should push the nose pads inwards.

1. Hold the glasses with your non-dominant hand.

2. Use the outside of your dominant thumb to push in on the arm of the pad gently.

3. Do this for both nose pads until the glasses fit comfortably.

If glasses are sitting too low

Push the nose pads inwards if your glasses sit too low

If glasses are sitting too high

If glasses are sitting too high, you should push the nose pads outwards.

1. Hold the glasses with your non-dominant hand.

2. Use your dominant thumb to push on the nose pad gently.

3. Do this for both nose pads until the glasses fit comfortably.

If glasses are sitting too high

Push the nose pads outwards if your glasses sit too high

How to adjust nose pads

What to do if glasses are too loose or too tight

If a frame is too loose or too tight, you should adjust the end tips of the glasses.

We have step-by-step instructions and a visual guide below to help you safely adjust the frame leg.

How to tell if a frame is loose or tight

A loose frame will slip forward when nodding or there is a lot of space behind the ear.

A tight frame will press or dig into a person’s head or ear.

Using a ruler to measure the leg of the frame can be helpful to avoid constant readjusting.

Measure the leg of the frame

Tip: measure the leg of the frame with a ruler

How to adjust the frame leg

To adjust the frame leg, you should:

1. Assess the glasses when the individual is wearing them – are they too loose or too tight?

2. Use warm running tap water or a hairdryer on low heat to warm up the end tip of the leg.

3. With your hands, straighten the leg of the frame as much as possible.

4a. If the frame is too loose, you should create a bend further down the leg towards the hinge to shorten the leg.

4b. If the frame is too tight, you should create a bend closer to the end tip of the frame to extend the leg.

5. If you used a hairdryer, wait for the frame to cool before reviewing the glasses on the individual.

Adjusting glasses using warm water

Adjusting glasses using low heat

How to fix a loose leg on a frame

If a leg of the frame is loose, you should tighten the screw in the joint.

1. Hold the glasses with your non-dominant hand.

2. Use a small flathead screwdriver to tighten the screw.

3. Close the leg and review whether it needs to be tightened more.

Clean the lenses carefully

Use a dedicated lens cleaning cloth with lens cleaning solution.

Try to avoid using paper towels or your top to clean lenses.

You should ensure that you hold the glasses by the frame, not the lenses.

As a result, you minimise the risk of inducing fine scratches on the lens.

Clean the lenses carefully

How to handle glasses

You must handle glasses with two hands when putting them on and taking them off.

You should place on hand on each leg of the frame to prevent misalignment.

Try to avoid pushing glasses back onto the head as this also causes them to misalign.

Touching the lenses can make them dirty, which may cause poor vision.

Where to store glasses

The most secure place to store glasses is in a case.

Cases can be soft or hard, but both of them should have a soft lining inside.

If you don’t have a case, place your glasses on a flat surface. Do not put them with the lenses facing down.

Avoid mixing up glasses

In your residence, there may be several pairs of glasses.

Some people may have more than one pair too!

So, to help identify glasses, all glasses produced by Visioncall feature bespoke engraving on the inside leg.

Visioncall’s engraving includes the name of the wearer, the purpose of the glasses and the date of the sight test.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on FacebookLinkedIn, and Twitter.

Benefits Of Quitting Smoking

We’re going to explore the positive benefits of quitting smoking, from caring for your eyes to your loved ones.

Benefits of quitting smoking

Smoking may be a social activity or a vice, but either way, it can cause some adverse side effects.

There are several benefits when you quit smoking.

For some people, a particular benefit may be their motivation to succeed.

You can improve your general health

One of the main benefits of stopping smoking is to enhance your general health.

By general health, we mean breathing, heart problems, stress, cancer, fertility, cholesterol, diabetes and white blood cell count amongst others.

You can find more general health benefits here!

Quitting smoking can benefit your eye health

Smoking causes damage to the tissue in the eye, which can lead the development of eye conditions or sight loss.

So, by stopping smoking, it helps to preserve your vision and reduce the smoking-related harm to your eyes.

Smoking is a significant risk factor of both cataracts and macular degeneration, and it can cause diabetic eye disease to worsen.

Did you know that smoking can quadruple your risk of sight loss?

The benefits to your eye health when you quit smoking are more significant than you’d think!

Passive smoking

As you’ll most likely know, passive smoking (also known as second-hand smoking) can be harmful.

However, did you know that passive smoking is almost as damaging as smoking yourself?

Although smoking around others or indoors can seem harmless, passive smoking affects your pets and interior too.

No one wants yellow windows!

Save money when you quit smoking

When we talk about quitting smoking, people typically mention saving money first.

It’s easy for £10 here and there to seem minuscule, but it does add it up over a month or a year (or more!).

Find out how much you can save if you were to quit smoking today with this calculator!

Support to quit smoking

It can naturally be hard and scary to quit something, especially if it’s a coping strategy or recreational.

NHS Smokefree is a free service to help you quit smoking.

The service offers tailored advice and a community to help keep your motivation high and support when you’re struggling.

See the benefits yourself by starting your journey today!

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on FacebookLinkedIn, and Twitter.

Expectations Vs Reality Of Eye Care

With our daily eye care guide helping you to care for your eyes, we’re turning our attention to the expectations vs reality of eye care.

I won’t develop an eye condition


As I practice eye care daily, I won’t develop an eye condition.

In fact, I’m immune to glaucomacataractsmacular degeneration and diabetic retinopathy!


Practising daily eye care doesn’t guarantee that you won’t develop an eye condition.

While these steps may help to prevent eye conditions or delay their progression, it’s not an exact science.

It’s the same with exercise and eating well – neither guarantee that you won’t develop a health condition like diabetes.

Practising eye care means I have perfect eye health


After taking time to care for my eyes proactively, they’re now in perfect health.


Can we ever really achieve ‘perfect’ eye health?

Your eye health can improve as a result of daily eye care, but there are other factors at play.

For instance, your agefamily history and ethnic background can increase your chance of developing an eye condition.

Yet you may have good eye health!

Practising eye care for one month is plenty


After following eye care steps for a month, I can stop practising eye care, and my eye health will maintain itself.

Eye care is a one-time, short-term solution when your eye health or eyesight is poor.


Although it seems like caring for your eyes is a quick and easy fix, in reality, it’s quite the opposite.

Proactive eye care is a labour of love for your long-term benefit.

Following the steps when I remember is enough


I follow the eye care steps now and then when I remember, and my eyes are in the best of health.

I also pick and choose which steps to follow because I don’t have time for all of them.


It’s essential to care for your eyes every day and to stick to the advice.

Although on-and-off eye care is long-term, it’s more beneficial when it’s consistently practised.

Ultimately, you can help to maintain your eyesight by improving your eye health.

Our eye care tips can help you to see better and live better for longer.

You’re now more prepared to care for your eyes after learning about the expectations vs reality of eye care!

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on FacebookLinkedIn, and Twitter.

When Did You Last Have Your Eyes Tested?

Take a moment to ask yourself, when did you last have your eyes tested?

Your answer may surprise you!

When did you last have your eyes tested?

If you’re unsure of when you last had your eyes tested, you should ring your optician to find out when your next sight test is due.

If your answer is ‘over two years ago’, then you should also ring your optician to book a sight test.

Moreover, if your answer is ‘never’, then you should definitely book a sight test with your local optician!

There’s nothing to be nervous about – it’s better late than never!

What is a sight test?

A sight test is an essential check-up for your eyes.

By having a regular sight test, your optician will be able to monitor and identify any changes to your eyesight and eye health.

It’s important to have a sight test even if your eyes seem fine.

Most importantly, the more you tell the optician, the better their advice and the more accurate your prescription will be.

How often should I have a sight test?

You should have a sight test every two years unless your optician recommends otherwise.

Factors such as your age, ethnicity and family history of eye health will affect how often you have your eyes tested.

Will a sight test hurt?

Having a sight test doesn’t physically hurt.

It’s common to feel visual discomfort as you readjust to light after the sight test is complete.

Book a sight test with your optician today!

You may put off visiting your optician for a number of reasons, such as your eyes seem fine or they don’t hurt, your glasses do the job or you have too much on.

While naturally, we don’t want to hear that something’s wrong, a sight test helps to diagnose eye conditions early.

The earlier an eye condition is caught, the sooner treatment can begin!

However, this is only possible if you have a regular sight test.

If you have any concerns about your eye health or pain between your sight tests, you should speak to your optician.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on FacebookLinkedIn, and Twitter.

Is A Sight Test Painful?

Going for your first sight test can be unnerving if you don’t know what to expect, including whether a sight test is painful.

So, we’re going to answer this question to help relieve your fears!

You may have heard stories about different eye drops or procedures, and you don’t want any of that. 

As a result, you never have a sight test.

So, is a sight test painful?

The good news is that a sight test is not painful.

It’s common for your eyes to take a few moments to readjust once the lights in the room come back on.

You’ll likely see dark patches in your vision while your eyes readjust.

However, your vision should return to normal once you leave the consultation room.

If you have concerns about your eyesight during or after your sight test, you should tell the optician.

Eye pressure test

The eye pressure test is sometimes known as ‘the glaucoma test’.

Usually, the test involves blowing a puff of air on your eye – this is known as non-contact tonometry.

This test does not hurt, but it may tickle or make you jump.

Will the optician touch my eye?

The optician won’t touch your eye with his or her finger or equipment (with exception to contact tonometry which isn’t common).

Despite this, your optician can identify whether or not you need glasses and monitor your eye health.

Equipment such as a slit lamp will help your optician look into your eye to see your retina and optic nerve.

Having a regular sight test can help to identify both general health and eye conditions such as diabetic eye disease and macular degeneration.

So, now that we’ve established that a sight test isn’t painful, you should book a sight test with your local optician today!

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on FacebookLinkedIn, and Twitter.

New Year, Healthy Me

The best time to make positive life changes is at the start of a year, with the “new year, new me” trend.

However, have you thought about “new year, healthy me”?

While “look after my health” can be a resolution, we’ll suggest resolutions that guide how to look after your health.

Here are a few new year resolutions that can help improve your general health and eye health.

Eat well

When we hear the words “eat well”, we naturally think of eating endless salads.

But, don’t worry, it’s not that bad!

As a result of eating well, you can help to maintain or lose weight and reduce your risk of developing certain general health and eye conditions.

Eat a balanced diet

The essential part of eating well is to have a balanced diet.

NHS’s Eatwell Guide makes it easy to understand how much of each food group you should eat.

Keeping a food diary can help you keep track of what you’re eating.

Alternatively, apps such as MyFitnessPal help you see the macronutrients (carbs, protein and fat) of your diet at the click of a button.

Portion control

Understanding portion sizes is key to eating a balanced diet to make sure you eat enough of the right food.

Too much of anything can be harmful to your health.

You can find some helpful tips for monitoring and controlling your portion size here.

Have a regular sight test

regular sight test is vital to monitor and diagnose eye conditions and even some underlying health conditions like diabetes.

The earlier an eye condition is caught, the sooner treatment can begin.

Depending on the eye condition, treatment may help prevent the condition from progressing.

Do you know how often you should have a sight test?

If you don’t know when you last had a sight test, make it your resolution to have a sight test this year!

Get enough sleep

Did you know that a good night’s sleep can help maintain or improve your eye health and general health?

Having enough sleep can benefit your immune system, prevent heart disease and diabetes.

However, too much sleep or too little sleep can be just as harmful to your health.

For instance, an early study in America found a correlation between glaucoma and lack of sleep and too much sleep.

The NHS recommends that an adult should have 8 hours of sleep every night.

If you have trouble going to sleep, you can find the NHS’s advice on a sleep routine here.

Stop smoking

Smoking is damaging to your eye’s tissue.

It is proven to increase your likelihood of developing cataracts and age-related macular degeneration (AMD).

Did you know that after a year of not smoking, your risk of a heart attack halves?

British Heart Foundation explains how each element of a cigarette is harmful and offers practical guidance on how to quit smoking.

NHS Smokefreealso offers support and advice to help you quit.

Wear sunglasses

Sunglasses that block the majority of UV rays coming through can help protect your eye health.

Overexposure to UV light can increase your chance of developing certain conditions like cataracts and AMD.

So, when you’re buying sunglasses, make sure they carry the UV 400 mark, CE or British Standard Mark.

It’s also vital to check how dark they are (the filter category) as category 4, for example, are not suitable for driving.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on FacebookLinkedIn, and Twitter.

Standards of Vision For Driving

Safety in winter conditions– and indeed all year round – also includes consideration of eyesight and driving.

Did you know that DVLA has ‘standards of vision for driving‘?

So, if you need to wear glasses or contact lenses to meet this visual standard, you must do so.

It’s illegal and dangerous to drive without your glasses if you don’t meet the standards of vision for driving.

DVLA launched its EYE 735T(eye test) campaign in 2018 to raise awareness of the visual requirements for driving.

Do you meet the standards of vision for driving?

EYE 735T is an easy and straightforward way to see if your eyesight meets the minimum requirements for driving.

Can you read a number plate from 20 metres?

Give it a try the next time you see a number plate!

Remember to wear your glasses if you need them – and if you struggle to read the number plate, it might be time for a sight test.

Do you have a health condition that may affect your driving?

If you have a health condition that can affect your driving, you must declare it to the DVLA.

You can find a list of conditions here with more information.

It’s essential to note that being at risk of developing some conditions may also need to be declared.

If you fail to declare a health condition that affects your driving, you can receive a fine or face prosecution if, as a result, you’re in an accident.

By considering whether your eyesight is suitable for driving is to ensure your own safety and of those around you, including pedestrians.

If you have any questions or concerns about your eyesight or eye health, you should speak with your optician.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on FacebookLinkedIn, and Twitter.