Tag Archives: care planning

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The pandemic has changed virtually every aspect of our daily lives and here at Visioncall our patients are some of the most vulnerable people in our society. 

Being able to hug our loved ones again has been such a joyous occasion. But it is essential that we still work together to protect those around us. Good eyesight and good eye health remain essential for our patients, and we are committed to implementing whatever means necessary to deliver an exceptional and safe service.

As lockdown restrictions continue to ease throughout the country, we will be putting all necessary measures in place to protect those individuals who are still at risk from the ongoing impact of Covid-19.



New Infection Control and Prevention policy.

As the pandemic hit, we introduced a host of new measures to support our teams in protecting those at risk. To start, we implemented our new Infection Control and Prevention policy outlining how we will continue to provide our service safely and how we can best avoid the spread of COVID-19.

One of the most significant changes we have made to our service is introducing full PPE when seeing individuals. Our PPE includes gloves, face shields, aprons and hand sanitiser. We also sanitise our equipment before each use to protect our patients. When our clinical team are out they will come equipped with a total supply of PPE, assessing individuals safely.

The way we manage patient safety and infection control must still include additional steps to ensure the health and well-being of our patients. As we continue to navigate the new normal, Visioncall will follow government guidelines implementing any measures necessary to protect our patients. 

At Visioncall, we believe in better overall eye health to help our patients see better and live better. If you are a care home manager and are worried about your residents’ eye health, don’t hesitate to get in touch with our team to arrange a visit from one of our optometrists. 

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on FacebookLinkedIn, and Twitter.

Healthy eye blog

By the time we have reached the age of 65, our eyes have seen a lot from reading many books to watching hours worth of our favourite TV shows and taking in the sights of the world’s most incredible of places.

As you can imagine, our eyesight will change as we age and caring for our eyes should be a priority throughout our lives to help us enjoy the things we love to see for longer.

For example; Regular eye test’s! 

Did you know that regular eye tests are not just about checking whether your current glasses are up to date? Attending regular appointments plays a vital role in protecting the health of our eyes.

An eye test can help detect problems and eye diseases, such as cataracts or glaucoma. Not only that, it can help with identifying general health problems, including the likes of diabetes and high blood pressure.

Here at Visioncall, we take the topic of eye health very seriously. So here are a few tips to help you keep a healthy eye on your vision!

(1) Remember and keep those regular tests up to date for yourself and anyone in your care.

(2) Summertime means sunglasses! Protect your eyes from the sun while you soak in some vitamin D.

(3) A healthy diet goes a long way, not just for that regular balanced life, but fruit and vegetables, with the proper nutrients, are essential for the health of our eyes.

(4) A change in habits can also go a long way, like quitting smoking, as smoking is harmful to the eyes. Smoking can increase the risk of age-related macular degeneration, glaucoma and cataracts. There are many positive reasons to give up smoking, and protecting your eye’s is just one.

If you are a care home manager and are worried about your residents’ eye health, don’t hesitate to get in touch with our team to arrange a visit from one of our optometrists.


For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

Trips and falls blog header

Unfortunately, trips and falls can be a common occurrence for the elderly population – in fact, falls are the most common cause of hospitalisation for over-65s in the UK, with one in three experiencing a fall every year.

The likelihood of impaired vision increases significantly with age, meaning that older people are more likely to experience trips and falls, even with carers present. 

The way we see it is fundamental to coordinating our balance and stability and how we move around. 

When vision is impaired, negotiating obstacles or stairs becomes much more challenging, impacting how safely residents can move around unaided.

Regular sight testing can play a crucial part in preventing falls by detecting and appropriately treating visual impairment instances. 

In contrast, regular visits from an optometrist can provide both patients and carers with helpful advice.

We’ve highlighted just a few ways that regular sight testing can help residents remain steady on their feet and feel confident travelling safely around their home environment.

Discovering and understanding conditions

Suppose a patient is experiencing trips and falls more often than usual or appears unsteady on their feet. In that case, they may be experiencing a sight loss condition. 

Only a sight test with an optometrist can distinguish what the case might be. Several common eye health issues can affect sight and directly contribute to falls.

Age-related macular degeneration (AMD) creates a gap in the central vision, while glaucoma blurs the peripheral vision, creating a ‘tunnel vision’ effect and blocking obstacles from view. 

Cataracts create an overall blurry vision, making it hard to identify where hazards might be, while a case of diabetic retinopathy can cause multiple gaps or black spots in the vision. 

A rarer condition that can also affect mobility is Charles Bonnet Syndrome, which can distort how rooms look and make it difficult for a resident to move around confidently and safely.

Any one of these common conditions could affect how a patient sees the world and how they move around, so a regular eye test can help monitor conditions and understand what possible issues a patient might be experiencing.

Helping carers adapt their care.

A regular sight test can uncover these common conditions, but that’s not all. 

Armed with the knowledge of the issues a patient might be experiencing, carers can easily understand their patient’s needs and adapt their care routines to suit.

Perhaps a patient needs more assistance travelling around the home, or help with basic tasks such as bathing or dressing, to lower the risk of falling. 

If their central vision is affected, they may struggle with specific tasks. In contrast, damage to their peripheral vision may make specific tasks more hazardous, like moving unaided around the home or taking the stairs.

Regular sight tests and advice from optometrists can ensure that carers can provide the right care and support for each patient, limiting their risks and helping them feel confident.

Prescribing appropriate spectacles

A regular sight test detects underlying conditions, monitors existing conditions, and assesses the patient’s changing needs. 

Having an up-to-date prescription and wearing the right glasses is crucial in lowering the chance of experiencing a fall.

Sight tests will determine the quality of the patient’s vision and assess any changes, allowing the optometrist to prescribe suitable spectacles, even if that means separate spectacles for different tasks. 

The optometrist can provide advice and guidance on which pair should be worn for which activities. Include this information on the patient’s Visioncall Lifestyle Passport for easy reference whenever a carer or manager needs it. 

This will allow the care team to ensure that residents are wearing the right glasses and have the correct prescription, lowering their probability of tripping or falling and helping them feel safer and more independent every day.

If you are concerned about changes in your vision and eye health or a resident or relative, please don’t hesitate to contact Visioncall for guidance.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on FacebookLinkedIn, and Twitter.


Find a care planning solution

Are you looking for an eye care planning solution for your home?

A care plan is an essential element within a care setting to help care providers deliver person-centred care.

That’s why Visioncall actively helps facilitate eye care in our partners’ care plans.

Visioncall’s Lifestyle Passport

We aim to deliver person-centred eye care and make eye care part of daily routine, which led us to create the Lifestyle Passport.

The Lifestyle Passport is a bespoke eye care recommendation which highlights a person’s eye care needs at a glance.

It helps care providers know whether a person requires glasses or not and which, if any, eye health conditions they have.

Making eye care part of the daily routine can help to maintain vision and independence, as well as prevent falls.

Better vision can be transformative!

The Lifestyle passport is also useful as sometimes it can be difficult to take in the results of your sight test, which is why we document the outcome of every sight test.

That’s why our Lifestyle Passport is the perfect addition to your care plans!

We take time to learn more about a person

We use our Lifestyle Questionnaire to learn more about a person, including their hobbies and daily routine.

This information then informs the Lifestyle Passport, which helps to make sure that their recommendation is appropriate and necessary.

The correct prescription and eye care advice can help a person to see better and live better.

If a person needs glasses but doesn’t wear them, it can cause feelings of isolation and depression.

So, when a person is able to engage with the world around them, they’ll be living a richer and happier life.

Do you have an eye care planning solution for your residents?

Visioncall’s Lifestyle Passport can demonstrate that your preferred eye care provider delivers a person-centred service.

Better yet, we can help make sure that your residents’ eye care recommendations are appropriate and necessary.

If our Lifestyle Passport can help enhance your care plans, contact your local Visioncall practice today!

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

Person-centred Care

The care sector has recently seen a rise in the number of companies and authorities delivering ‘person-centred care’.

2/3 of UK healthcare resources support people with long term conditions, but up to 90% of them care for themselves or are in the care of their family.

Sadly this is often because they still have care needs to meet.

On the other hand, person-centred care uses a holistic approach to assess individual needs and provide appropriate care.

Simply put, the care is custom, coordinating and enabling.

Person-centred care offers a person more control over the delivery of their care.

What is person-centred care?

Person-centred care focusses on the individual needs of someone requiring “extra care”.

Care is evolving from the traditional one-size-fits-all approach of offering the same standard care provisions. For example a carer or lower light switches.

Person-centred care questions how practical and effective a solution is for a person and their daily routine.

While one solution may be useful to some people, it won’t enable or make everyone independent.

Does Visioncall use person-centred care?

Visioncall helps people to see better and live better using a person-centred care approach.

We offer bespoke eye care planning documents to highlight a person’s specific eye care requirements.

A one-on-one conversation between our optician and an individual allows us to personalise their Lifestyle Questionnaire and Lifestyle Passport.

Our Lifestyle Questionnaire lets us learn more about a person’s daily routine and hobbies.

As eye care goes beyond a sight test, this interaction is vital to inform a person’s daily eye care advice.

We generate a personalised Lifestyle Passport from the information we learn during the conversation. This summarises a person’s eye care needs at a glance.

Visioncall can help your residents

We work with our partners to raise awareness of eye care, eye conditions and how to make the most of our eye care planning tools.

Our bespoke eye care planning documents can help care staff adapt caregiving to fulfil a person’s eye care needs.

For example, making sure that someone is wearing the correct glasses for the tasks they need them for.

Together we can use person-centred care to help people to see better and live better.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn and Twitter.

It’s important to know what to expect during a sight test when we visit you.

Visioncall is a leading provider of home sight tests, making eye care accessible for those who can’t pop down to the high street unaccompanied.

What happens during a sight test?

The sight test that we carry out is the same as a sight test you’d receive from the high street.

Our optometrists will check your prescription and your eye health.

The only difference is we carry out a sight test in the comfort of your own home using mobile equipment.

However, our optometrists can use different techniques and equipment to ensure that everyone can have a sight test, regardless of communicative ability.

We offer a dementia-friendly sight test

Most people we help will undergo a subjective sight test (with a letter chart), but it can be a struggle for anyone who is unable to express their answer.

So, our optometrists can provide an objective sight test instead, which doesn’t require a verbal response.

Thanks to the specialist techniques of an objective sight test, we’re able to provide a quick and accurate prescription.

As a result, everyone is able to have the regular sight test that they need to help them to see better and live better.

That’s why Visioncall optometrists undergo training to ensure they can communicate with verbal and non-verbal people and deliver a suitable sight test to each individual.

Visioncall’s person-centred eye care service

That’s not all you can expect during a sight test with Visioncall!

Our bespoke eye care planning tools help a person and their loved ones to understand their eye care needs and recommendation.

Ultimately, we deliver person-centred eye care with the help of our care planning tools.

A truly person-centred eye care service

We use the Lifestyle Questionnaire during a sight test to learn more about a person.

In doing so, this helps to ensure that their eye care recommendation is appropriate and necessary.

We provide a bespoke eye care recommendation 

The Lifestyle Passport offers an overview of a person’s eye care needs and their vision with and without glasses.

Whether or not you require glasses, this concise summary is a tangible outcome of the sight test.

We also include information on any eye conditions that the person may have.

Wear the correct glasses

Our eye care planning tools make it easier to understand the benefit that a person will feel when they wear their glasses.

To help you keep track of multiple pairs of glasses, we engrave each frame we produce with the wearer’s name and their purpose.

We also supply an Eyewear Reminder to help you remember that an individual should wear their glasses.

The Eyewear Reminder is most effective when placed in a person’s living area.

Wearing the most current pair of glasses can help a person to avoid bumps and falls, ease feelings of isolation.

If you have any questions about our eye care service, please refer to our FAQs.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on FacebookLinkedIn, and Twitter.