Tag Archives: COVID-19

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The pandemic has changed virtually every aspect of our daily lives and here at Visioncall our patients are some of the most vulnerable people in our society. 

Being able to hug our loved ones again has been such a joyous occasion. But it is essential that we still work together to protect those around us. Good eyesight and good eye health remain essential for our patients, and we are committed to implementing whatever means necessary to deliver an exceptional and safe service.

As lockdown restrictions continue to ease throughout the country, we will be putting all necessary measures in place to protect those individuals who are still at risk from the ongoing impact of Covid-19.

 

Health

New Infection Control and Prevention policy.

As the pandemic hit, we introduced a host of new measures to support our teams in protecting those at risk. To start, we implemented our new Infection Control and Prevention policy outlining how we will continue to provide our service safely and how we can best avoid the spread of COVID-19.

One of the most significant changes we have made to our service is introducing full PPE when seeing individuals. Our PPE includes gloves, face shields, aprons and hand sanitiser. We also sanitise our equipment before each use to protect our patients. When our clinical team are out they will come equipped with a total supply of PPE, assessing individuals safely.

The way we manage patient safety and infection control must still include additional steps to ensure the health and well-being of our patients. As we continue to navigate the new normal, Visioncall will follow government guidelines implementing any measures necessary to protect our patients. 

At Visioncall, we believe in better overall eye health to help our patients see better and live better. If you are a care home manager and are worried about your residents’ eye health, don’t hesitate to get in touch with our team to arrange a visit from one of our optometrists. 

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on FacebookLinkedIn, and Twitter.

Protecting Patients During The Pandemic Blog

In a recent blog, we outlined our new approach to prioritising patient care due to COVID-19 restrictions. 

The pandemic has changed other practices to ensure our teams’ safety and, crucially, care home residents and staff.

In the first half of 2020, when Coronavirus restrictions came into force, Visioncall published an Infection Control and Prevention policy to set out the practical steps our practitioners had to take to operate safely in residential settings.

The policy (available here) has been regularly updated with governmental and scientific advice and represents industry best practice. 

Measures that we’ve all grown used to, including hand hygiene, social distancing, disinfection and mask-wearing alongside medical-grade PPE, are all mandatory for our teams.  

Every Associate Optometrist and Dispenser working directly with patients have undergone extensive training on the policy and has been operating under its conditions without fault for almost a year.

Our team is regularly tested too. With designation as primary care staff through the NHS’s remobilisation scheme, our people comply with UK Government guidance on routine and regular testing.

Some of our partner care homes may wish for further testing on the day of a visit, which our Associates will comply with.  

Sterilisation measures – on hands, equipment and spaces we operate in – have been stepped up to minimise any disruption to day-to-day care delivery within homes and avoid creating additional workload for carers and managers.  

Our partners share our commitment to preventing the spread of COVID-19. We will work collaboratively with managers and on-site teams to ensure that all of Visioncall’s infection prevention protocols meet the policies in place in each care setting.

Visioncall is committed to maintaining the highest levels of patient care across the UK.

To find out more or to book a visit, please visit our contact page

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on FacebookLinkedIn, and Twitter.

Visioncall COVID-19 statement

In light of the recent spread of COVID-19 (Coronavirus) cases throughout the global community, we would like to inform our partners of our COVID-19 statement.

We believe in a caring society; it’s one of our core values and has never been more important to us than during these challenging times.

Protecting our patients, some of whom are the most vulnerable adults in society, is our priority.

Following government and professional recommendations, we’ve already suspended all routine sight tests to our patients in the community.

We believe this is the right decision to protect our patients.

If we were due to visit your home, our team will contact you to postpone our visit.

Maintaining and preserving sight is still vital during this time, and we want to assure our care home partners that we are here for you throughout this period to provide critical and essential eye care services.

Our clinical teams will still be available through our triage service, offering emergency visits if appropriate.

We will also continue to provide you and your residents with a repair and replacement service throughout this period.

If you require emergency or urgent assistance, please continue to contact our customer service teams for help and advice through VC24, telephone and email.

Thank you again for your valued partnership and understanding.

You can continue to rely on our critical eye care services to help your residents see better and live better throughout this challenging time.

Please note, we will keep our COVID-19 statement up to date

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on FacebookLinkedIn, and Twitter.