Tag Archives: empathy

Visioncall's Empathetic Optometrist

Visioncall’s empathetic optometrists help those most in need of care to see better and live better.

Our optometrists use their soft skills and take the time to make sure we deliver person-centred care.

All of our optometrists receive training to help them engage with verbal and non-verbal individuals.

Visioncall’s understanding team

Our office team and dispensers work tirelessly with our optometrists to deliver our eye care solution.

We do this because sight loss and eye conditions don’t discriminate and neither do we.

It’s vital that everyone has a regular sight test to spot changes in prescription and identify or monitor any eye conditions.

Being able to understand a person helps to put them at ease, enabling them to undergo the essential sight test that they need.

We understand that most of the people we help are unable to pop down to the high street to visit the optician.

This is why we take the optician to them!

We take the time to understand

Visioncall’s empathetic optometrists and dispensers take the time to understand a person’s needs and preferences.

We use our eye care planning tools to help us achieve this.

A one-on-one engagement can help to ease an individual during their sight test as well as when browsing our frame range.

These conversations are key to informing a necessary and appropriate eye care recommendation for each person we help.

Our eye care recommendation is relevant as it helps a person know what tasks they should wear their glasses for.

A suitable sight test

Our optometrists often make use a subjective sight test (the one with a letter chart).

You’ll probably be familiar with it since this is the testing method we’re most likely to have.

However, if a person can’t respond to subjective testing due to agitation or communication difficulties, our optometrists understand.

Our experienced optometrists determine how suitable the letter chart is for each person.

Some people are able to better respond to a number or picture chart than a letter chart.

Visioncall were able to develop a high-resolution and universal picture chart using Kay’s picture cards to enable sight tests for more people.

However, an optometrist should also be able to offer a sight test for non-communicative individuals.

Visioncall’s optometrists can carry out an objective sight test if subjective testing isn’t suitable for a person.

Since objecting testing doesn’t require a verbal response, it’s ideal for anyone who finds it difficult to communicate.

This helps to ensure that everyone can undergo a sight test to receive an accurate prescription and an eye health check.

To find out more about our dedicated people, click here.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

While a sight test is fairly routine, it’s important to consider easing anxiety for those who find it a struggle.

Anxiety, stress and frustration can be the result of a fear of eyes (ommetaphobia), communication difficulties or general discomfort.

Many conditions can make people feel socially or emotionally uncomfortable, which can cause them to not provide all of the relevant information.

It’s important that an optometrist has the means to engage with these individuals and help ease their anxiety.

As a sight test contributes to our general health, it’s important that optometrists have the means to engage with all individuals.

So it is essential the optometrist will take the time to communicate with them.

How can Visioncall ease sight test anxiety?

Visioncall optometrists undergo training to understand and respond appropriately based on the individual’s needs.

We train our optometrists to deliver a sight test with dignity, integrity and respect for the individual.

Presenting in a calm, friendly and respectful manner helps ensure the person is comfortable.

When an individual is calm and co-operative, our optometrist is then able to carry out a sight test.

We know that a subjective response isn’t always possible though (i.e. responding to a letter chart).

So our optometrists are trained to use alternative equipment to deliver an objective sight test to non-communicative individuals.

By easing sight test anxiety using this skill set, we can enable a person to have a regular sight test.

However, it’s vital that the individual is co-operative and willing to sit (even briefly) so our optometrist can carry out the sight test.

A regular sight test is important to check for any changes in a person’s prescription and their eye health.

Someone who experiences anxiety, stress and agitation during a sight test still needs their sight and eye health checked.

As Visioncall optometrists make use of both subjective and objective testing, these individuals are able to have a regular sight test.

Visioncall understands that when a person can see better, they can live better.

Additional care needs

A person with expressed additional care needs may not be in a position to clearly communicate their needs or concerns to someone in charge of their care.

It’s important that when we care for those who need additional care, we’re able to communicate with them.

Empathy and patience enable caring professionals to engage and draw a verbal or non-verbal response from a person.

This response is vital to truly understand a person’s needs and preferences.

Avoiding assumptions about a person’s preferences is key to achieving person-centred care.

That’s why Visioncall ensures that all of our optometrists and dispensers are trained extensively.

Easing sight test anxiety is possible simply by communicating and listening to an individual.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.