Tag Archives: glasses

Thanking Carers

At Visioncall we want to say thank you to the thousands of care staff who are working tirelessly around the clock to provide essential care for the most vulnerable in our society. 

We want to show our appreciation for everyone who works so hard to keep our loved ones safe during these uncertain times.

These past few weeks have been incredibly transformative to everyone’s lives, and with considerable impact to the care industry.

As one of the UK’s leading providers of domiciliary eye care, working closely with care home partners, we understand how testing this period has been. 

Our teams across the UK are still working with care providers to assist with essential eye care services. 

Supporting you with eye care matters

Our clinical teams to remain on hand to support our care home partners with advice and guidance on eye care matters at home

While we have stopped routine visits, We understand that social distancing measures must be respected during this time to protect our patients, their carers and our staff. 

The effort we are seeing from all NHS and care staff working with those who need the most support is truly inspiring during this challenging time.

It serves as a reminder of one of our core company values – we believe the right people can make a huge difference.

So from everyone here at Visioncall, thank you. 

Thank you for making a real difference in people’s lives when it’s needed most. 

We look forward to seeing our patients safely. 

Until then, support our NHS and carers – stay home, save lives.

How To Adjust Your Glasses

Adjusting your glasses

During this challenging time, although we can’t visit you, we can still help you – starting with how to adjust your glasses at home.

Wearing the correct glasses can help improve vision and encourage activity.

So here are a few tips to help you adjust and care for glasses!

When to adjust nose pads

Nose pads should be flat against the nose.

Glasses should not slip down the face when nodding.

Please note, if nose pads dig into the nose, you should follow steps for if glasses are sitting too high.

We have step-by-step instructions and a visual guide below to help you safely adjust nose pads.

If glasses are sitting too low

If glasses are sitting too low, you should push the nose pads inwards.

1. Hold the glasses with your non-dominant hand.

2. Use the outside of your dominant thumb to push in on the arm of the pad gently.

3. Do this for both nose pads until the glasses fit comfortably.

If glasses are sitting too low

Push the nose pads inwards if your glasses sit too low

If glasses are sitting too high

If glasses are sitting too high, you should push the nose pads outwards.

1. Hold the glasses with your non-dominant hand.

2. Use your dominant thumb to push on the nose pad gently.

3. Do this for both nose pads until the glasses fit comfortably.

If glasses are sitting too high

Push the nose pads outwards if your glasses sit too high

How to adjust nose pads

What to do if glasses are too loose or too tight

If a frame is too loose or too tight, you should adjust the end tips of the glasses.

We have step-by-step instructions and a visual guide below to help you safely adjust the frame leg.

How to tell if a frame is loose or tight

A loose frame will slip forward when nodding or there is a lot of space behind the ear.

A tight frame will press or dig into a person’s head or ear.

Using a ruler to measure the leg of the frame can be helpful to avoid constant readjusting.

Measure the leg of the frame

Tip: measure the leg of the frame with a ruler

How to adjust the frame leg

To adjust the frame leg, you should:

1. Assess the glasses when the individual is wearing them – are they too loose or too tight?

2. Use warm running tap water or a hairdryer on low heat to warm up the end tip of the leg.

3. With your hands, straighten the leg of the frame as much as possible.

4a. If the frame is too loose, you should create a bend further down the leg towards the hinge to shorten the leg.

4b. If the frame is too tight, you should create a bend closer to the end tip of the frame to extend the leg.

5. If you used a hairdryer, wait for the frame to cool before reviewing the glasses on the individual.

Adjusting glasses using warm water

Adjusting glasses using low heat

How to fix a loose leg on a frame

If a leg of the frame is loose, you should tighten the screw in the joint.

1. Hold the glasses with your non-dominant hand.

2. Use a small flathead screwdriver to tighten the screw.

3. Close the leg and review whether it needs to be tightened more.

Clean the lenses carefully

Use a dedicated lens cleaning cloth with lens cleaning solution.

Try to avoid using paper towels or your top to clean lenses.

You should ensure that you hold the glasses by the frame, not the lenses.

As a result, you minimise the risk of inducing fine scratches on the lens.

Clean the lenses carefully

How to handle glasses

You must handle glasses with two hands when putting them on and taking them off.

You should place on hand on each leg of the frame to prevent misalignment.

Try to avoid pushing glasses back onto the head as this also causes them to misalign.

Touching the lenses can make them dirty, which may cause poor vision.

Where to store glasses

The most secure place to store glasses is in a case.

Cases can be soft or hard, but both of them should have a soft lining inside.

If you don’t have a case, place your glasses on a flat surface. Do not put them with the lenses facing down.

Avoid mixing up glasses

In your residence, there may be several pairs of glasses.

Some people may have more than one pair too!

So, to help identify glasses, all glasses produced by Visioncall feature bespoke engraving on the inside leg.

Visioncall’s engraving includes the name of the wearer, the purpose of the glasses and the date of the sight test.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on FacebookLinkedIn, and Twitter.

Aftercare for Visioncall glasses, glasses repairs and replacements, broken glasses, fix broken glasses

Glasses are important in order to see better and live better, which is why we offer aftercare for Visioncall glasses.

Mishaps happen, but your sight shouldn’t suffer as a result.

What does Visioncall’s aftercare for glasses include?

Following your sight test, if you choose to proceed with one of our frames, our aftercare includes repairs and replacements of Visioncall glasses.

If your glasses break, are damaged or need adjusting, we’ll pay you another visit and take care of your glasses for you.

We’ll visit you in the comfort of your own home to assess your glasses and carry out minor repairs.

If we can’t repair your glasses on-site, we’ll take your glasses and fix them in our in-house lab.

We’ll then personally return with your glasses and make any adjustments to make sure they feel comfortable when you wear them.

Why does Visioncall offer repairs and replacements?

Most of the people we help are living within a care setting and usually share their home with 10 or more people.

With various activities ongoing and people coming and going, it’s inevitable that an accident will happen.

That’s why we offer aftercare for your Visioncall glasses, so you can rest easy and continue to wear your glasses.

It’s important to wear your glasses to see better and live better regardless of the risk of wear and tear.

Better vision can help prevent falls and enable a richer life doing activities that aren’t possible without glasses.

Top tips to minimise mishaps

Caring for our glasses is just as important as caring for our eyes.

Handle with care

Avoid pulling your glasses off or pushing them onto your face with one hand.

When you take your glasses off, place them flat on a surface with the frame facing up.

Don’t touch the lenses with your fingers and only clean your glasses with a soft glasses cloth.

Eyewear retainers can help you avoid losing your glasses

Eyewear retainers (strings, chains or straps) allow you to wear your glasses around your neck when you’re not wearing them.

This is a useful solution if you have a tendency to leave your glasses lying around.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

your glasses delivered

From a sight test to delivering your new glasses, Visioncall visits you in the comfort of your own home.

After your sight test, if you choose to proceed with your eye care recommendation, you can select glasses from our range of frames.

Our in-house lab will then produce your glasses with your correct prescription and bespoke engraving.

How do I receive my glasses?

Our team will personally deliver your new glasses in the comfort of your own home.

We’ll also make any necessary adjustments to your glasses to make sure they feel comfortable before we leave!

If your glasses need adjusting or feel uncomfortable once we’ve left, simply ring your local Visioncall practice and we’ll arrange for someone to visit you.

How long will it take to receive my new glasses?

Visioncall will always communicate to you at the order stage the length of time until you get your new glasses.

Why do we personally deliver your glasses?

We personally deliver your glasses to ensure a truly end-to-end person-centred eye care service.

In order for better vision to be possible, glasses must be worn and should be a good fit for your face.

That’s why we take the time to make sure your new glasses can help you to see better and live better.

Visioncall’s in-house lab

Our in-house lab allows us to quality control each pair of glasses we produce.

Whether it’s the frame, the lens or the engraving, we’ll remake glasses that don’t meet our high standard of production.

Having an in-house lab also allows us to offer repairs and replacements for any glasses we’ve produced.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.