Tag Archives: Person-centred care

Thank You To Care Staff At Christmas

As the festive season is upon us, Visioncall would like to say a big thank you to the care staff who are working tirelessly to make this time of year special for residents.

Thank you!

Whether you’re one of our care partners or not, thank you to all care staff, we appreciate your efforts!

The care and sacrifice that you all make is heartwarming, and ultimately, it makes a massive difference for the residents.

The need for better vision at this time of year

This time of year can be hectic, but the importance of better vision doesn’t take a break.

Remember to ‘think vision‘ this holiday and make sure residents or loved ones are wearing the correct glasses.

Residents are then able to more fully enjoy a Christmas meal, Christmas films and spending time with their loved ones.

It’s a small thing that can help them to see better and live better at this wonderful time of year.

Our team is here to support you when you need it, so if you need assistance throughout the festive break, contact your local Visioncall practice.

As always, our team will respond to you as soon as possible!

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on FacebookLinkedIn, and Twitter.

partnership benefits, working together

Visioncall’s eye care service offers more for your home and your residents.

Our partnership benefits help our care partners make eye care part of the daily routine.

Who is eligible for Visioncall’s partnership benefits?

Our partnership benefits are available exclusively to our care partners.

You can become one of our care partners by selecting Visioncall as your preferred eye care provider.

Visioncall are a leading eye care provider to the care home sector

Our person-centred eye care service includes home sight tests and eye health checks from our expert optometrists.

Their soft skills and sensitivity training enables them to engage with and help ease communicative and non-communicative individuals.

Visioncall optometrists are also able to deliver an objective sight test which is suitable for people living with dementia.

Finally, we provide an effective eye care planning solution that can help you facilitate eye care in your care plans.

What are our partnership benefits?

Visioncall’s partnership benefits include access to our online eye care portal VC24, our exclusive range of dementia-friendly signage and staff training.

Each benefit has been carefully selected to help facilitate eye care every day in the home, outside of a sight test.

Eye care that offers you more

Our partnership benefits are available to our care partners for free.

We’ve listened to our care partners and their residents, and we want to add even more value to our service.

For instance, Visioncall signage helps lead the way for people around the home.

Together, daily eye care and signage can result in better vision for a person and help them to see better and live better.

As a result, it can help to reduce the risk of falls, improve orientation and increase a person’s confidence and independence.

Signage is an excellent example of how we always seek to improve and offer our partners an unrivalled service.

Talk to our team to find out more about our partnership benefits today on 0800 035 3271!

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on FacebookLinkedIn, and Twitter.

your glasses delivered

From a sight test to delivering your new glasses, Visioncall visits you in the comfort of your own home.

After your sight test, if you choose to proceed with your eye care recommendation, you can select glasses from our range of frames.

Our in-house lab will then produce your glasses with your correct prescription and bespoke engraving.

How do I receive my glasses?

Our team will personally deliver your new glasses in the comfort of your own home.

We’ll also make any necessary adjustments to your glasses to make sure they feel comfortable before we leave!

If your glasses need adjusting or feel uncomfortable once we’ve left, simply ring your local Visioncall practice and we’ll arrange for someone to visit you.

How long will it take to receive my new glasses?

Visioncall will always communicate to you at the order stage the length of time until you get your new glasses.

Why do we personally deliver your glasses?

We personally deliver your glasses to ensure a truly end-to-end person-centred eye care service.

In order for better vision to be possible, glasses must be worn and should be a good fit for your face.

That’s why we take the time to make sure your new glasses can help you to see better and live better.

Visioncall’s in-house lab

Our in-house lab allows us to quality control each pair of glasses we produce.

Whether it’s the frame, the lens or the engraving, we’ll remake glasses that don’t meet our high standard of production.

Having an in-house lab also allows us to offer repairs and replacements for any glasses we’ve produced.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

sight test, eye test, eye examination, Visioncall

Visioncall offers a dementia sight test to help people who are in need of a little extra time and care.

We do this because everyone can benefit from a regular sight test, regardless of cognitive or communication abilities.

Visioncall’s dementia sight test provides an accurate prescription which, when worn, can help a person to see better and live better.

How does Visioncall deliver a dementia sight test?

Visioncall’s dementia sight test uses an objective testing method to check your eyesight and eye health.

Our sight test delivers the same outcome as a high street optician.

Professional equipment for objective testing can help to determine a person’s level of sight without a verbal response.

An autorefractor is a hand-held automated device that provides an approximate prescription. Whereas a retinoscope is a manual instrument that offers a more accurate prescription.

Our optometrists usually use a retinoscope to shine a light inside the eye and measure the reflection of the light off the retina.

Light may fall before or behind the retina due to the shape of the eye and cause a blurred image.

Retinoscopy allows us to determine whether a person can benefit from near or distance glasses without verbal input from them.

As dementia usually affects the hippocampus (the memory recall part of the brain), it’s common for people living with dementia to get lost or experience disorientation.

These feelings can cause frustration and anger, which the person-centred care approach of Visioncall’s dementia sight test can help ease.

That’s why Visioncall optometrists take extra time and engage a person in a one-on-one conversation to ease any sight test anxiety.

Once a person is at ease, we can better understand their needs to ensure we deliver a person-centred care service.

High street sight test vs dementia sight test

If you’re able to visit the high street optician, it’s likely that your sight test involves reading a letter chart out loud until the writing is too small for you to read.

This subjective testing requires a verbal response to determine your level of vision.

For someone living with dementia, the unfamiliar and clinical environment with ‘big, scary’ machines can cause stress and frustration.

Whereas, Visioncall carry out the sight test in the comfort of a person’s home as familiar surroundings help to ease disorientation.

We always request a private room to ensure we maintain a person’s privacy and dignity.

What is the benefit of a dementia-friendly sight test?

A dementia sight test provides an essential health service for people who may otherwise not receive it.

If a person struggles to express themselves, they may be unable to request or undergo a sight test. They may even be unable to express their visual needs or concerns.

Getting an accurate prescription is important as it can help reduce the risk of falls and maintain a person’s independence.

For more information about Visioncall services, please refer to our FAQs.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

family engagement, conversation

Visioncall love having the opportunity to keep families up-to-date on the vision of their loved one and their eye care needs.

This personal engagement also allows us to help families gain a better understanding of the importance of vision.

We also take this time to answer any questions you may have.

When will Visioncall contact me?

The most common reason for us to contact you is to approve an eye care recommendation that your loved one wishes to proceed with.

We may also contact you in advance of the sight test if we know you would like to be present.

The benefit of keeping families up-to-date

Visioncall welcomes family engagement as you’ll know your loved one better than anyone else.

Speaking with you directly allows us to go through everything with you – the eye care recommendation and our service – if you wish.

This helps us to connect the dots in our person-centred eye care service.

By understanding the importance of better vision, a person can actively help their loved one with daily eye care steps.

Good eye care includes wearing the correct glasses for the relevant tasks, which can help a person to see better and live better.

We also keep families up-to-date on vision and the eye care recommendation process as the decision about glasses is important.

This may be because your loved one has a preference over the style of frame, or there’s additional information to note.

We’ll also take the time to clarify and update information that our optometrist gathers on the day.

Why is Visioncall testing my loved one’s eyes?

When a care home selects Visioncall as their preferred eye care supplier, the home may notify you.

A regular sight test is essential to help a person to see better and live better, and check their eye health.

Here’s what you can expect with a Visioncall sight test.

You can of course, however, let the care home, or us, know if you wish for your loved one to see a different optician.

You can find details of your local Visioncall practice here.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

Find a care planning solution

Are you looking for an eye care planning solution for your home?

A care plan is an essential element within a care setting to help care providers deliver person-centred care.

That’s why Visioncall actively helps facilitate eye care in our partners’ care plans.

Visioncall’s Lifestyle Passport

We aim to deliver person-centred eye care and make eye care part of daily routine, which led us to create the Lifestyle Passport.

The Lifestyle Passport is a bespoke eye care recommendation which highlights a person’s eye care needs at a glance.

It helps care providers know whether a person requires glasses or not and which, if any, eye health conditions they have.

Making eye care part of the daily routine can help to maintain vision and independence, as well as prevent falls.

Better vision can be transformative!

The Lifestyle passport is also useful as sometimes it can be difficult to take in the results of your sight test, which is why we document the outcome of every sight test.

That’s why our Lifestyle Passport is the perfect addition to your care plans!

We take time to learn more about a person

We use our Lifestyle Questionnaire to learn more about a person, including their hobbies and daily routine.

This information then informs the Lifestyle Passport, which helps to make sure that their recommendation is appropriate and necessary.

The correct prescription and eye care advice can help a person to see better and live better.

If a person needs glasses but doesn’t wear them, it can cause feelings of isolation and depression.

So, when a person is able to engage with the world around them, they’ll be living a richer and happier life.

Do you have an eye care planning solution for your residents?

Visioncall’s Lifestyle Passport can demonstrate that your preferred eye care provider delivers a person-centred service.

Better yet, we can help make sure that your residents’ eye care recommendations are appropriate and necessary.

If our Lifestyle Passport can help enhance your care plans, contact your local Visioncall practice today!

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

Visioncall's Empathetic Optometrist

Visioncall’s empathetic optometrists help those most in need of care to see better and live better.

Our optometrists use their soft skills and take the time to make sure we deliver person-centred care.

All of our optometrists receive training to help them engage with verbal and non-verbal individuals.

Visioncall’s understanding team

Our office team and dispensers work tirelessly with our optometrists to deliver our eye care solution.

We do this because sight loss and eye conditions don’t discriminate and neither do we.

It’s vital that everyone has a regular sight test to spot changes in prescription and identify or monitor any eye conditions.

Being able to understand a person helps to put them at ease, enabling them to undergo the essential sight test that they need.

We understand that most of the people we help are unable to pop down to the high street to visit the optician.

This is why we take the optician to them!

We take the time to understand

Visioncall’s empathetic optometrists and dispensers take the time to understand a person’s needs and preferences.

We use our eye care planning tools to help us achieve this.

A one-on-one engagement can help to ease an individual during their sight test as well as when browsing our frame range.

These conversations are key to informing a necessary and appropriate eye care recommendation for each person we help.

Our eye care recommendation is relevant as it helps a person know what tasks they should wear their glasses for.

A suitable sight test

Our optometrists often make use a subjective sight test (the one with a letter chart).

You’ll probably be familiar with it since this is the testing method we’re most likely to have.

However, if a person can’t respond to subjective testing due to agitation or communication difficulties, our optometrists understand.

Our experienced optometrists determine how suitable the letter chart is for each person.

Some people are able to better respond to a number or picture chart than a letter chart.

Visioncall were able to develop a high-resolution and universal picture chart using Kay’s picture cards to enable sight tests for more people.

However, an optometrist should also be able to offer a sight test for non-communicative individuals.

Visioncall’s optometrists can carry out an objective sight test if subjective testing isn’t suitable for a person.

Since objecting testing doesn’t require a verbal response, it’s ideal for anyone who finds it difficult to communicate.

This helps to ensure that everyone can undergo a sight test to receive an accurate prescription and an eye health check.

To find out more about our dedicated people, click here.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

Delivering Person-Centred Eye Care

Delivering person-centred eye care relies on learning more about a person.

However, it’s how we use that information that makes the difference to help people see better and live better.

Delivering person-centred care requires empathy, patience and the appropriate tools to tailor the care.

How does Visioncall deliver person-centred eye care?

Visioncall optometrists personalise their approach and eye care recommendation to meet each individual’s needs.

Communication skills

Our optometrists undergo dementia-friendly training to help them engage with both verbal and non-communicative individuals.

This vital skill helps to ensure that everyone can have a sight test and eye health check.

Some people find it difficult to express themselves or to communicate, and that’s okay.

Our optometrists can offer an objective sight test, unlike the subjective sight test (with a letter chart) that most of us have.

While both methods allow us to get an accurate prescription, objecting testing doesn’t need a verbal response.

Ultimately, the soft skills of our optometrists enable us to meet the individual needs of everyone we help.

We use our eye care planning tools (Lifestyle Questionnaire, Lifestyle Passport and Eyewear Reminder) to help gather and display a person’s visual needs.

Lifestyle Questionnaire

The Lifestyle Questionnaire helps our optometrists to identify which activities a person enjoys.

The information we learn will help to inform their eye care recommendation.

A one-on-one conversation between our optician and an individual lets us know their routine, hobbies and assess any daily needs.

As a result, the eye care recommendation that our optometrist generates is appropriate and necessary to help them to see better and live better.

Ultimately, our Lifestyle Questionnaire is essential in delivering person-centred eye care as it gathers relevant information to inform care.

Lifestyle Passport

Information from the Lifestyle Questionnaire generates a concise summary of an individual’s eye care needs, known as a Lifestyle Passport.

Our Lifestyle Passport offers care providers with an overview of a person’s level of vision with and without their glasses.

It also shows any eye conditions that they may have and provides information on the reverse.

As eye care should be part of a person’s daily routine to help them to see better and live better, our Lifestyle Passport is the perfect addition to their care plan!

Eyewear Reminder

The Eyewear Reminder displays a person’s correct glasses and which activities you should wear them for.

It’s most beneficial when on display in a visible living area to ensure correct glasses are worn.

Glasses are only useful when worn appropriately and wearing the correct glasses is vital to help an individual to see better and live better.

Enhanced sight can encourage participation in activities that they may otherwise avoid for fear of falls.

Working with our partners to deliver person-centred care

Visioncall works with care partners to raise awareness of eye care and eye conditions through our partnership benefits.

For our care planning tools to be most effective, you should actively use them on a daily basis.

That’s why we also guide our partners on how to make the most of them.

The information can help care providers adapt caregiving to fulfil a person’s eye care needs.

We do this because we know that when a person can see better, they can live better too.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on FacebookLinkedIn, and Twitter.

Better Sight Blog

Helping others to see better and live better is at the heart of everything we do.

We know that better sight can enhance a person’s quality of life and a regular sight test is the starting place to help make this a reality.

We also know that at least half of all sight loss is avoidable, so there’s a real need to help people live more prosperous lives.

For most of us, a quick visit to the local optician is all it takes.

However, it’s not as simple to visit the high street for those who require extra care.

That’s where Visioncall can help.

What difference can better sight make?

When a person can see better, they can live better.

Better sight can enable a person to look at photos of their loved ones, watch the TV or see their dinner.

It’s the things we take for granted that can help someone with poor vision lead a richer life.

Better sight can enable someone to engage in the world around them, and help an individual to maintain their independence.

Correcting the sight of someone with poor vision can help them to avoid bumps and reduce their risk of falls.

How can Visioncall help your residents?

Our experienced opticians will visit your residence – you can tell it’s us by our uniform and ID cards!

We also request a private space to ensure we maintain a person’s dignity and privacy.

Also, our person-centred approach helps us select an appropriate testing method and informs a bespoke eye care recommendation.

Engaging appropriately with the individual, we identify a person’s lifestyle and activities that they can’t do anymore due to poor sight.

All of our opticians are dementia-trained to support non-communicative individuals objectively to help them to see better and live better.

If this conversation isn’t possible, our team will speak with the staff in charge of a particular person’s care.

Whether or not a person can communicate doesn’t determine whether or not they can benefit from better vision.

So we use an objective testing method which involves as little distress and probing as possible.

Subjective testing isn’t suitable for everyone, but we can reach the same outcome of better sight using either method.

However, to achieve better sight, it’s essential to engage with our eye care solution from start to end.

We work together with our partners to facilitate and support daily eye care, from the sight test to care planning and adaptation.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

Person-centred Care

The care sector has recently seen a rise in the number of companies and authorities delivering ‘person-centred care’.

2/3 of UK healthcare resources support people with long term conditions, but up to 90% of them care for themselves or are in the care of their family.

Sadly this is often because they still have care needs to meet.

On the other hand, person-centred care uses a holistic approach to assess individual needs and provide appropriate care.

Simply put, the care is custom, coordinating and enabling.

Person-centred care offers a person more control over the delivery of their care.

What is person-centred care?

Person-centred care focusses on the individual needs of someone requiring “extra care”.

Care is evolving from the traditional one-size-fits-all approach of offering the same standard care provisions. For example a carer or lower light switches.

Person-centred care questions how practical and effective a solution is for a person and their daily routine.

While one solution may be useful to some people, it won’t enable or make everyone independent.

Does Visioncall use person-centred care?

Visioncall helps people to see better and live better using a person-centred care approach.

We offer bespoke eye care planning documents to highlight a person’s specific eye care requirements.

A one-on-one conversation between our optician and an individual allows us to personalise their Lifestyle Questionnaire and Lifestyle Passport.

Our Lifestyle Questionnaire lets us learn more about a person’s daily routine and hobbies.

As eye care goes beyond a sight test, this interaction is vital to inform a person’s daily eye care advice.

We generate a personalised Lifestyle Passport from the information we learn during the conversation. This summarises a person’s eye care needs at a glance.

Visioncall can help your residents

We work with our partners to raise awareness of eye care, eye conditions and how to make the most of our eye care planning tools.

Our bespoke eye care planning documents can help care staff adapt caregiving to fulfil a person’s eye care needs.

For example, making sure that someone is wearing the correct glasses for the tasks they need them for.

Together we can use person-centred care to help people to see better and live better.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn and Twitter.