Our optometrists use their soft skills and take the time to make sure we deliver person-centred care.
All of our optometrists receive training to help them engage with verbal and non-verbal individuals.
Visioncall’s understanding team
Our office team and dispensers work tirelessly with our optometrists to deliver our eye care solution.
It’s vital that everyone has a regular sight test to spot changes in prescription and identify or monitor any eye conditions.
Being able to understand a person helps to put them at ease, enabling them to undergo the essential sight test that they need.
We understand that most of the people we help are unable to pop down to the high street to visit the optician.
This is why we take the optician to them!
We take the time to understand
Visioncall’s empathetic optometrists and dispensers take the time to understand a person’s needs and preferences.
We use our eye care planning tools to help us achieve this.
A one-on-one engagement can help to ease an individual during their sight test as well as when browsing our frame range.
These conversations are key to informing a necessary and appropriate eye care recommendation for each person we help.
Our eye care recommendation is relevant as it helps a person know what tasks they should wear their glasses for.
A suitable sight test
Our optometrists often make use a subjective sight test (the one with a letter chart).
You’ll probably be familiar with it since this is the testing method we’re most likely to have.
However, if a person can’t respond to subjective testing due to agitation or communication difficulties, our optometrists understand.
Our experienced optometrists determine how suitable the letter chart is for each person.
Some people are able to better respond to a number or picture chart than a letter chart.
Visioncall were able to develop a high-resolution and universal picture chart using Kay’s picture cards to enable sight tests for more people.
However, an optometrist should also be able to offer a sight test for non-communicative individuals.
Visioncall’s optometrists can carry out an objective sight test if subjective testing isn’t suitable for a person.
Since objecting testing doesn’t require a verbal response, it’s ideal for anyone who finds it difficult to communicate.
This helps to ensure that everyone can undergo a sight test to receive an accurate prescription and an eye health check.
To find out more about our dedicated people, click here.