Tag Archives: Visioncall

Thanking Carers

At Visioncall we want to say thank you to the thousands of care staff who are working tirelessly around the clock to provide essential care for the most vulnerable in our society. 

We want to show our appreciation for everyone who works so hard to keep our loved ones safe during these uncertain times.

These past few weeks have been incredibly transformative to everyone’s lives, and with considerable impact to the care industry.

As one of the UK’s leading providers of domiciliary eye care, working closely with care home partners, we understand how testing this period has been. 

Our teams across the UK are still working with care providers to assist with essential eye care services. 

Supporting you with eye care matters

Our clinical teams to remain on hand to support our care home partners with advice and guidance on eye care matters at home

While we have stopped routine visits, We understand that social distancing measures must be respected during this time to protect our patients, their carers and our staff. 

The effort we are seeing from all NHS and care staff working with those who need the most support is truly inspiring during this challenging time.

It serves as a reminder of one of our core company values – we believe the right people can make a huge difference.

So from everyone here at Visioncall, thank you. 

Thank you for making a real difference in people’s lives when it’s needed most. 

We look forward to seeing our patients safely. 

Until then, support our NHS and carers – stay home, save lives.

While a sight test is fairly routine, it’s important to consider easing anxiety for those who find it a struggle.

Anxiety, stress and frustration can be the result of a fear of eyes (ommetaphobia), communication difficulties or general discomfort.

Many conditions can make people feel socially or emotionally uncomfortable, which can cause them to not provide all of the relevant information.

It’s important that an optometrist has the means to engage with these individuals and help ease their anxiety.

As a sight test contributes to our general health, it’s important that optometrists have the means to engage with all individuals.

So it is essential the optometrist will take the time to communicate with them.

How can Visioncall ease sight test anxiety?

Visioncall optometrists undergo training to understand and respond appropriately based on the individual’s needs.

We train our optometrists to deliver a sight test with dignity, integrity and respect for the individual.

Presenting in a calm, friendly and respectful manner helps ensure the person is comfortable.

When an individual is calm and co-operative, our optometrist is then able to carry out a sight test.

We know that a subjective response isn’t always possible though (i.e. responding to a letter chart).

So our optometrists are trained to use alternative equipment to deliver an objective sight test to non-communicative individuals.

By easing sight test anxiety using this skill set, we can enable a person to have a regular sight test.

However, it’s vital that the individual is co-operative and willing to sit (even briefly) so our optometrist can carry out the sight test.

A regular sight test is important to check for any changes in a person’s prescription and their eye health.

Someone who experiences anxiety, stress and agitation during a sight test still needs their sight and eye health checked.

As Visioncall optometrists make use of both subjective and objective testing, these individuals are able to have a regular sight test.

Visioncall understands that when a person can see better, they can live better.

Additional care needs

A person with expressed additional care needs may not be in a position to clearly communicate their needs or concerns to someone in charge of their care.

It’s important that when we care for those who need additional care, we’re able to communicate with them.

Empathy and patience enable caring professionals to engage and draw a verbal or non-verbal response from a person.

This response is vital to truly understand a person’s needs and preferences.

Avoiding assumptions about a person’s preferences is key to achieving person-centred care.

That’s why Visioncall ensures that all of our optometrists and dispensers are trained extensively.

Easing sight test anxiety is possible simply by communicating and listening to an individual.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.

Importance of Signage

We all rely on signage and we can be guilty of underestimating the importance of it.

Signage is a wayfinder – something to help us safely navigate the world around us.

In essence, using signage is a natural instinct.

Since the beginning of time animals and humans alike have taken directional cues from nature.

Getting from point A to point B is difficult without something to show us the way, or even our location.

Some animals overcome this with an incredible inbuilt sense of direction!

Did you know that a Sahara Desert Ant is able to walk in a straight line for miles?

By comparison, humans have a faulty internal sense of direction… a blindfolded or disorientated human will walk in circles.

As a species, we’re susceptible to losing our way even in an environment that we’re familiar with.

This makes us more reliant on signage and finding other ways to help us find our way.

Using landmarks to find our way

When we lose our way, our natural instincts kick in and we rely on mental-mapping and memory recall to help us find our way.

The part of the brain that controls these skills is called the hippocampus.

We use landmarks to determine our location, our destination and how to get there.

The term “landmark” here isn’t exclusive to famous buildings – it can be a school, a particularly big tree or even your staircase.

Navigation relies on the hippocampus retrieving memories, but it’s not always as simple as that and that can cause us to lose our way in familiar surroundings.

Simply put, it’s possible to recognise a landmark but be unable to recall where from.

Mental-mapping and memory recall can become more challenging if damage occurs to the hippocampus.

The hippocampus is usually one of the first areas that Alzheimer’s disease will damage.

Alzheimer’s makes it harder to recognise familiar objects, create new memories and learn new information.

With our vision and hearing pathways running separately, a person with Alzheimer’s may emotionally respond to a landmark, but be unable to recognise it or pair it with directional information.

As a result, someone living with Alzheimer’s is prone to confusion within their own home.

Seeing a landmark from a different angle that the hippocampus can’t recall can also be very disorientating.

Depending on the progression of the disease, this can make daily life just as disorientating, if not more, than life would be for us without signage.

Visioncall signage

Signposting is an excellent solution to help someone when they’re lost and disorientated in their own home.

Our range of dementia signage eases orientation around the home by design.

The colours, typeface and icons we use are researched and specifically selected for universal understanding and contrast.

Visioncall’s dementia signage is beneficial within the home, ensuring that everyone can navigate safely through their home.

To browse our range of dementia signage, click here.

For the latest news and updates from Visioncall, stay posted here on our company blog and follow us on Facebook, LinkedIn, and Twitter.