Welcome to Visioncall’s Eye Care Triage page.
Here you will find helpful assistance and guidance to support any immediate/emergency eye health problems. Generally, if you do have any pressing concerns regarding your own eye health or for an individual in your care, you should always seek consultation with an Optometrist as soon as possible.
In some instances, you may need to seek emergency assistance from your local hospital eye service if you have any of the symptoms outlined in the red section below.
Please attend your local hospital eye service or arrange to be taken through via A&E if you or someone in your care is experiencing the following symptoms:
Answer each question by selecting ‘Yes’ or ‘No’ options below for instant guidance with your eye health concerns.
If you do have an emergency condition, please see the section in red above for further assistance.
Are you experiencing any of the emergency eye care symptoms?
(Please see the section in red above)
Please visit A&E for immediate assistance
For more information on your nearest NHS eye casualty service please click here
We will aim to to respond to your request as soon as possible.
For more information on how to adjust glasses, check out our blog here!
For more information and advice on headaches, please click here to visit the NHS website.
If your jaw hurts when eating
Experiencing blurred or double vision
Your scalp feels sore
If you have injured your head badly – for example, from a fall or accident
The headache came on suddenly and is extremely painful.
If you have an extremely painful headache and:
Sudden problems speaking or remembering things
Loss of vision
You’re feeling drowsy or confused
Have a very high temperature, feel hot and shivery, and have a stiff neck or a rash
The white part of your eye is red.